Thai Airways Cancellation Policy: How to Cancel a Flight

Thai Airways have modified some of its policies to give its passengers a better experience. Every passenger worries about their cancellation as they need the correct information. You can go through the policies below and save your money beneficially.
  • You are not required to pay any cancellation if you cancel your flight booking within 24 hours of reservation. as per the Thai Airways cancelation policy.  
  • You must pay the Thai Airways cancellation charges if you cancel your flight after the allotted period. 
  • You must pay the full ticket charges when you fail to reach the board on time. 
  • Per the Thai Airways cancelation policy, if Thai Airways cancel the flight, then the Airways is responsible for giving you compensation for the flight within 20 business days. 
  • In any decisive situation, like a medical emergency or death, you can cancel without paying the cancellation charges, but you have to show the valid documents to the Airways authority. 

Can I cancel my flight with Thai Airways? 

You can also dial Thai airways phone number, 66 (0) 2356 1111, to cancel your flights or Email Thai Airways at if you cannot cancel your flight online. 

How to cancel a Thai airways flight online? 

You can use the online method also to cancel the Thai Airways flight. Following is the procedure through which you can cancel your flight online. 
  • Visit the official website of Thai Airways. 
  • Click on the manage booking option. 
  • Fill in your reference id and last name. 
  • The page will show you all the ticket details. 
  • Click on the cancel option. 
  • Give them a valid reason and pay the required amount. 
  • And you will get an Email that your flight has been canceled. 

How much is the penalty for Canceling a Thai Airways flight? 

Thai Airways will charge you cancellation fees if you cancel your flight after the allotted time. The fees may differ according to your journey type and ticket. Thai Airways cancellation fees start from $100, and they can go up to $200. 

How to get a Thai Airways refund?

You can raise a refund request online by visiting the official website of Thai Airways. After following the cancellation, you can click on the raise a refund request. Fill out the form, and within 20 business days, you will get your refund. 
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Customer Review

    • Howard
    • 2019-11-25 05:10:26
    • my experience with Thai is a nightmare, i purchased a business class ticket for about 4,500 Euros in Germany for a flight from Frankfurt to Sydney return, turns out that the ticket had a 30 day validity but no one bothered to tell us. We called Thai on the 18th of November to change the ticket, they told us that the next 3 days were full but call back. We called again on the 20th of November and was told there were no seats until the 23rd of November, when the reservation staff tried to make the booking they spotted the condition of 30 days and then said oh it expires today and there are no seats. We have been fighting with them ever since and have spoken to Thai 17 times and they still cant figure it out, never again. Oh and we have no refund, no seats and no way of making sense of what goes on.
    • chinjunehee
    • 2020-03-19 05:55:09
    • i received the email about my flight had been cancelled,i would like to know that when l will got the refund money . booking no 12134733807 kuala lumpur to kunming departing 08:05,may 28,2020
    • Lolita Mendoza Owen
    • 2020-03-23 10:25:00
    • Ive been trying to call your office more than a week now to cancel my flight on march 23 from Heathrow to BKK and BKK to manila..return april 23 .Beacuse of the Covid 19 but no answere just answering machine. many thanks

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