How Do I Contact Thai Airways Customer Service 24 Hours

How Do I Contact Thai Airways Representative

Getting any kind of sudden problem during or after making a reservation on Thai Airways? Then you should contact the customer service team which is always available to help on varied problems and if you are confused about how do I contact Thai Airways customer service, then you can follow the below options:

Via Online Chat: With the help of an online chat feature, you can very simply contact Thai Airways and avail the relevant solutions to resolve your entire problems.

Via Email: You can also go with the email support option where you can drop an email by describing the problems and the team of customer service will revert you instantly.

Via Phone: You can simply dial the Contact Number and directly contact the customer service team of Thai Airways which is present every time to fix the numerous problems and you can dial this number to get 24/7 assistance.

Thai Airways Customer Service Contact Address

For general booking and ticketing queries, you can call at 011-66-2356-1111 Thai airways Customer service or get travel assistance at on 24x7 basis.

Services Provided by Thai Airways Assistance Team

There are numerous services provided by the customer service team on the multiple queries you face during or after reservations and some of them are listed below:

  • Problems were related to reservations.
  • Baggage related assistance.
  • Check-in related queries.
  • Upgrade your seat.
  • Flight cancellation related queries.
  • Change a flight or date.

Thai Airways Customer Service Contact Number: 

Thai Airways Phone Number(customer service & reservations)

  • Phone: 011-66-2356-1111
  • Fax: 011 (66) 2356-2222

Thai Airways Royal Orchid Holidays

  • Phone : (66) 2628-2456-7/(66) 2628-2457

Thai Airways customer relation phone

  • Phone: (66) 2545-4216, (66) 2545-4217
  • Fax: (66) 2545-3841

Thai Airways Public Information Centre

  • Phone : (66) 2545-3321
  • E-mail:

Thai Airways Head Office

  • Phone: (66) 2545-1000

General Inquiries Contacts

  • Phone Number: 66(0) 2356 1111
  • Fax : 66(0) 2545 3300

THAI Worldwide City Offices

  • Bangkok: 02 356 1111
  • Chiang Mai: 053 920 999
  • Phuket: 076 211 195
  • Hat Yai: 074 230 445

Thai Airways On-Line Service Locations and Contacts Abroad(TEL)

  • Beijing, China: 86 10 851 50088
  • Copenhagen, Denmark: 45 33 750 190
  • Frankfurt, Germany: 49 69 9287 4445
  • Hong Kong, China: 852 2179 7700
  • Jakarta, Indonesia: 62 21 230 2552
  • Kuala Lumpur, Malaysia: 60 3 2031 2900
  • London, United Kingdom: 44 207 907 9532
  • Los Angeles, USA: 1 800 426 5204
  • Madrid, Spain: 34 91 782 0520-2
  • Manila, Philippines: 63 2 580 8424
  • New Delhi, India: 91 11 5149 6100
  • Paris, France: 33 1 556 88076
  • Rome, Italy: 39 06 4781 3302
  • Seoul, Korea: 82 2 3707 0199
  • Shanghai, China: 86 21 5298 5555
  • Singapore: 65 6210 5027
  • Stockholm, Sweden: 46 8 598 836 00
  • Sydney, Australia: 1300 651960 (Australia Wide)
  • Taipei, Taiwan: 886 2 8772 5222
  • Tokyo, Japan: 81(0) 3 3503 3311(Japan Wide)

Benefits of Thai Airways Customer Service

You will get lots of benefits when contacting the customer service team and some of the most common Thai Airways customer service benefits are given below:

  • You will get instant assistance.
  • Team of highly experienced professionals.
  • Get full satisfaction with every query.
  • Immediate help on varied problems.
  • Availability of 24/7 via varied options.

If you have still any kind of query, then you can simply dial the Thai Airways contact number and get the effective assistance to resolve all kinds of problems or you have any other questions related to Thai Airways.

How do I complain to Thai Airways?

No matter how much amenities are provided by the airlines, but some mistakes are made involuntarily. If you have any grievance which you need to submit to Thai airways customer service, then you can follow these methods.

Submit the complaint via the feedback form

One way to forward your complaint to Thai Airways Support is by filling the feedback form with these steps:

  • First of all, launch your web browser and go to homepage.
  • Navigate to the official contact us section of Thai Airways and select the Feedback option.
  • The official feedback form will open and you first need to enter the subject of your complaint.
  • Subsequently, enter all the necessary specific details about the passenger.
  • Now comes the significant part in which you need to enter your Feedback/Complaint. Attach the .png/.gif/.jpg/.pdf file with your feedback (optional).
  • In the next step, you need to enter the emergency contact details of the passenger.
  • To validate your complaint, please type the flight details including the booking reference and seat number.
  • Give additional information and submit the feedback/complaint form.

Submit the complaint via calling method

Another way of submitting your complaint to Thai Airways is by using the calling method.

  • In this method, you first need to visit the official Thai Airways website by any browser.
  • Navigate to the contact us section of Thai Airways and choose the Thai Worldwide offices option. 
  • Find your desired location and the official contact details.
  • Dial the customer relations helpline number and connect directly with Thai Airways.
  • File your complaint by providing all the necessary details to the Thai live person.

Besides, you can also contact the Thai airways customer service by sending your complaint via official Thai Airways email ID.

Frequently Asked Questions

How to get the refund from Thai airways?

Passengers can ask for the refund by contacting to the customer support executive of the airline. The refund will be credited back to the same account that was used for the payment.

How to reschedule Thai airways Ticket?

  • Passenger can do the rebooking which is eligible for the Ticket which made payment via
  • Select the Flight/ date/ cabin class change which is according to the fare rules.
  • When you are traveling with a companion, changes will apply to all the passengers in this booking process.
  • You can easily reschedule the flight without any charges.
  • Passenger can do the Ticket rescheduling under the established conditions and the tickets need to be rescheduled before the expiry date of the flight.

How much does Extra baggage cost on Thai airways?

This airline charges around $180 for an extra piece of luggage. For the other international routes, extra baggage will be charged by kilogram depending on the zone you're traveling to and from. For further information or update you can talk to the airline representative to learn more information.

Can I check-in 2 bags with Thai Airways?

Passengers of all the classes are permitted to carry 2 pieces of the checked luggage with a maximum linear size of 158cm (62 in). else connect to the airline representative.

What terminal is Thai Airways in Manila?

Thai Airways define the International uses of Terminal 1 at the Manila Airport.

What terminal is Thai Airways in Bangkok?

Terminal 1 is the Thai airways point in Bangkok.

Can I change my flight date on Thai Airways?

Passenger can easily change their domestic flight date (TG operated flight only) and International flight online at least 6 hours before the scheduled flight departure of the flight.

Else you can talk directly to the airline directly with your PNR number. You can contact them by visiting the website of the airlines either via phone number, Email address and the live chatbox.

Customer Review

    • Joshua Jovanovic
    • 2021-12-28 07:12:19
    • We have booked a flight to Bangkok under the Booking number WY2GMV. Due to the change of Thailands entry requirements we cannot take this flight anymore. We would like to get a refund if it is possible. Thank you for your help.

Leave your review

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