Etihad Airways Cancellation Policy 24 Hours & Refund Policy

Etihad Airways has a flexible and feasible cancellation policy that allows free cancellation if your departure date is seven days away and you complete the Etihad flight cancellation within 24 hours of booking. 
  • The 24-hour cancellation policy applies to all ticket types, irrespective of their fare conditions during the purchase. 
  • If you fail to cancel the booking within the risk-free period, you must pay the cancellation charges depending on the ticket type. 
  • If you cancel a booking due to the grief or death of a family member or passenger, the airline cancels the charges, and you are eligible to get a refund.
  • If you fail to cancel the booking before departure, you will be considered a no-show, and the ticket value will be forfeited.
  • The cancellation policy applies to the ticket you purchased directly from Etihad airways. It is not applicable for tried-party bookings.  

How much does Etihad charge for cancellation? 

Etihad does not charge any cancellation fee if you complete the cancellation within 24 hours of booking, and departure is seven days away. However, if you fail, the Etihad flight cancellation fee applies based on ticket type, route, destination, etc. Additionally, you also need to pay the service charges of around $ 30 and an extra $10 (if you cancel the booking within 96 hours of departure)

How to cancel my Etihad flight online?

It is simple to cancel the Etihad flight booking online. Moreover, here are listed steps you can follow to make it happen:
  • Open your browser and go to the Etihad Airways website
  •  You need to go to the manage booking section on the homepage to retrieve bookings. 
  • Enter the reference number or ticket number and the surname.
  • Click on 'Find my bookings,' and you can select the ticket you wish to cancel
  • Provide the cancellation reason, and once it is confirmed, proceed.
  • Pay the cancellation fee if applied and follow the prompts to complete the cancellation.  
You can also contact Etihad at +1 877 690 0767 if you need help. 

Will I get a full refund for Etihad Airways? 

Yes! Etihad Airways provides a full refund if you cancel your ticket within the same day of booking and the ticket is booked seven days before. Here are the steps to get a full refund from Etihad airways. 
  • Get on the Etihad Airways website and look for the refund page 
  • You can open the refund request form on the screen.'
  • Fill in the details and attach any relevant documents 
  • You can then submit the form once the details are filled up
  • The Etihad team will review your firm and initiate the refund to your original payment mode
  • The refund generally takes 14-30 wording days.
Etihad Airways also provides a full refund if your flight is delayed for more than three hours or canceled due to technical reasons or other issues within Etihad's control.

Final Words: 

Etihad has a flexible cancellation policy that allows you to cancel the booking online or offline unless the ticket conditions allow it. You must cancel the booking within the risk-free period to avoid an Etihad flight cancellation fee and get a full refund. Moreover, for further details and concerns, speak to the support team at Etihad directly.
Read Also: 

Customer Review

    • khalilullah
    • 2020-01-30 04:56:05
    • hello this is khalilullah soomro. i have booked ticket for Karachi to Chengdu on 11th Feb 2020 in flight EY0222 via abu dahbi then flight flight from abu dahbi to chenngdu in flight EY0818 in etihad airline. this ticket i booked from chengdu. now i am in pakistan. due to corona virus the condition bad. so i want to cancel my ticket and wants to apply for refund. pleaese through my email guide me how ican cancel my ticket. i also attached my contact number. if you need any information so feel free to ask. i am looking forward for your positive response thanks khalilullah soomro
    • Muhammad Amir khan
    • 2020-02-03 07:25:34
    • Hi sir , I was a bought I tickets for three persons and they was reached to airport before 4 hours the flight time and the one person get the boarding pass and the other two persons didn’t get the boarding pass on the counter they told them that there is no date in computer and then I try to change the date but it’s take time and it’s didn’t change yet please I am requesting to refund my money
    • 2020-04-17 09:02:51
    • hai sir, i have already booked ticket from kochi to manchester in April 20 , but i can not go due to the reason of corona virus. so iam kindly request to refund my ticket.
    • Bhafaizan
    • 2020-04-21 10:19:40
    • What is the cancellation charges for flight which was cancelled due to COVID- 19. my ticket was on 30 march
    • 2020-04-21 10:16:41
    • my flights was cancelled by your selfs starting on the 27th march. ive contacted you time after time and all i get is the same reply .Talk to service center. What for?? its allways closed . sorry but its a disgrace service please step up and give me my refund due to you putting up your prices by over 20/p/c im 70 year old
    • Trajanka Novak
    • 2020-05-18 07:39:43
    • I had a return flight Sydney (SYD) -Skopje for 30 April 2020, which was canceled by you due to the corona crisis. Since my visa is running out, but I have not been given another alternative for the return flight in the foreseeable future, I am asking for a refund of the amount of the return flight so that I can find a flight before the visa expires. I bought the ticket directly at I am asking for a quick answer, as the remaining visa time is until June 30, 2020.
    • kamal narayan rathi
    • 2020-05-26 09:17:12
    • I Kamal Narayan Rathi have booked on 13 th Jan.2020 through AKBAR Travels Hyderabad for 29th July EY 275 Hyderabad to Abu Dhabi and flight no. EY101 ABu Dhabi to New York and return flight from New :york to Abu Dhabi EY 100 and Abu Dhabi to Hyderabad EY 274 for 15th August. The said amount was also paid to him. I want to cancel my flight because of CARONA and quarantine problem. Please let me know whether I can get full refund or how. Kindly clarify immediatly. My mobile no. 9849914101
    • Dharavath vamsi
    • 2020-06-02 08:50:32
    • I have booked ticket on June 12 but as there is no flight going to departure at that time I want to cancel my ticket. Will I get any refund money? Please respond contact number- +919550680126
    • 2020-06-25 05:54:58
    • Cannot contact phone number from UK. to cancel return flights to Kathmandu from Manchester on 17 Sept 2020. Booking ref TYF0RB. How can I pursue this request ?Silver Guest 100043725386
    • Usman Qureshi
    • 2020-07-20 12:09:06
    • Hi I booked my flight from Islamabad to Auh for 2nd july. Due to Covid my flight was cancelled. Since then im trying to call Etihad. Please advise how to request for refund
    • Lorraine Benn
    • 2020-08-28 08:52:03
    • Please let me know how to get a refund for the booking CRLVSJ for flight EY463 on 23 July and EY2923 on 24 July. There seems to be no way on your website that I can request a refund for the flights which could not leave Melbourne due to the Covid 19 pandemic.
    • khalid hussain mugha
    • 2021-08-28 06:24:02
    • hi sir my ticket from Karachi to Abu dhabi with etihad air EY0222 yesterday flight is cancel plz book my ticket to next day

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