Etihad Airways Cancellation Policy 24 Hours and Refund Policy

Know About The Etihad Airways Cancellation Policy and Refund Policy

Etihad Airways is among the major airlines of UAE and is headquartered in Abu Dhabi. The airline operates its flights to cover 75 destinations in the world. The airline is known for its luxury services while being on the board.

Being one of the most luxurious airlines in the world, Etihad airways offer many services and facilities to the passengers flying with them. If a passenger has booked a ticket with them and wants to cancel it afterward due to some reason, then it can be done easily. To get a ticket cancelled, a passenger is required to follow the important rules of Etihad airways cancellation policy, as mentioned below:

  • If the ticket is purchased online using a credit card, then cancellation and refund can be easily processed through the Manage booking section.
  • The ticket should be refundable, unused, booked at least 5 days prior to departure and not exchanged.
  • The cancellation charges of the ticket depend on the fare rules section available on the website.

Etihad Airways Cancellation Policy 24 Hours

  • According to Etihad airways cancellation policy 24 hours, a passenger can cancel a ticket within 24 hours of ticket booking. In this case, there will be no cancellation charges and the full booking amount will be refunded.
  • For the ticket cancellations made within 96 hours of the scheduled departure, a passenger has to pay an additional charge of 10% on the cancellation fee.
  • In the case of passenger’s death or death of any immediate family member, the cancellation charge will be waived off when documents are submitted.
  • The refund amount is processed in the same account from which the payment was made.
  • The cancel and refund are processed once the cancel and refund button is clicked.

Etihad Airways Refund Policy

There are some important points are stated below which will help you to understand the Etihad Airways refund policy:

  • Credit card refunds may take up to 14 to 30 working days for the refund.
  • In case of refund, the request is processed through the Guest service center of Etihad during the validity period.
  • A passenger might have to pay a refund fee of 10% on the cancellation of Guest seats.

To know more about the policies and services of the airline, a passenger can contact the customer service of Etihad airways through contact details on the website.


Customer Review

    • khalilullah
    • 2020-01-30 04:56:05
    • hello this is khalilullah soomro. i have booked ticket for Karachi to Chengdu on 11th Feb 2020 in flight EY0222 via abu dahbi then flight flight from abu dahbi to chenngdu in flight EY0818 in etihad airline. this ticket i booked from chengdu. now i am in pakistan. due to corona virus the condition bad. so i want to cancel my ticket and wants to apply for refund. pleaese through my email guide me how ican cancel my ticket. i also attached my contact number. if you need any information so feel free to ask. i am looking forward for your positive response thanks khalilullah soomro
    • Muhammad Amir khan
    • 2020-02-03 07:25:34
    • Hi sir , I was a bought I tickets for three persons and they was reached to airport before 4 hours the flight time and the one person get the boarding pass and the other two persons didn’t get the boarding pass on the counter they told them that there is no date in computer and then I try to change the date but it’s take time and it’s didn’t change yet please I am requesting to refund my money
    • ANJU JOHNSON
    • 2020-04-17 09:02:51
    • hai sir, i have already booked ticket from kochi to manchester in April 20 , but i can not go due to the reason of corona virus. so iam kindly request to refund my ticket.
    • Bhafaizan
    • 2020-04-21 10:19:40
    • What is the cancellation charges for flight which was cancelled due to COVID- 19. my ticket was on 30 march
    • KEVIN BECKETT
    • 2020-04-21 10:16:41
    • my flights was cancelled by your selfs starting on the 27th march. ive contacted you time after time and all i get is the same reply .Talk to service center. What for?? its allways closed . sorry but its a disgrace service please step up and give me my refund due to you putting up your prices by over 20/p/c im 70 year old
    • Trajanka Novak
    • 2020-05-18 07:39:43
    • I had a return flight Sydney (SYD) -Skopje for 30 April 2020, which was canceled by you due to the corona crisis. Since my visa is running out, but I have not been given another alternative for the return flight in the foreseeable future, I am asking for a refund of the amount of the return flight so that I can find a flight before the visa expires. I bought the ticket directly at Etihad.com. I am asking for a quick answer, as the remaining visa time is until June 30, 2020.
    • kamal narayan rathi
    • 2020-05-26 09:17:12
    • I Kamal Narayan Rathi have booked on 13 th Jan.2020 through AKBAR Travels Hyderabad for 29th July EY 275 Hyderabad to Abu Dhabi and flight no. EY101 ABu Dhabi to New York and return flight from New :york to Abu Dhabi EY 100 and Abu Dhabi to Hyderabad EY 274 for 15th August. The said amount was also paid to him. I want to cancel my flight because of CARONA and quarantine problem. Please let me know whether I can get full refund or how. Kindly clarify immediatly. My mobile no. 9849914101
    • Dharavath vamsi
    • 2020-06-02 08:50:32
    • I have booked ticket on June 12 but as there is no flight going to departure at that time I want to cancel my ticket. Will I get any refund money? Please respond immediately.my contact number- +919550680126
    • SUSAN JONES SILVER
    • 2020-06-25 05:54:58
    • Cannot contact phone number from UK. to cancel return flights to Kathmandu from Manchester on 17 Sept 2020. Booking ref TYF0RB. How can I pursue this request ?Silver Guest 100043725386
    • Usman Qureshi
    • 2020-07-20 12:09:06
    • Hi I booked my flight from Islamabad to Auh for 2nd july. Due to Covid my flight was cancelled. Since then im trying to call Etihad. Please advise how to request for refund
    • Lorraine Benn
    • 2020-08-28 08:52:03
    • Please let me know how to get a refund for the booking CRLVSJ for flight EY463 on 23 July and EY2923 on 24 July. There seems to be no way on your website that I can request a refund for the flights which could not leave Melbourne due to the Covid 19 pandemic.

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