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Contact Southwest Airlines Customer Service

Southwest Airlines Customer Service- Contact Us

If you want to make any changes in your existing flight booking with Southwest Airlines or booking a new flight, you can contact the Southwest Airlines customer service team. Once you are in touch with the live person over the phone line, they will start assisting you with your concern. You can contact them for the following reasons:

  • New flight booking
  • Booking for group travel
  • Flight cancellation
  • Request refund for the canceled flight
  • Select or change the seat assignment
  • Order food for the flight
  • Add special service or paid services
  • Ask for the ongoing offers and discounts on the flight bookings

There is a lot more you can do with your flight booking by contacting the customer service team of Southwest Airlines.

How Do I Contact Southwest Airlines Customer Service?

In order to contact the customer service of Southwest, you need to dial the phone number of Southwest Airlines and be ready to provide input to the IVR voice through the Dial pad of your smartphone. You need to input the key in the direction to talk to a live person. You might have to wait for a few seconds in the queue and then you will be connected with the Southwest live person.

Southwest Airlines 24 Hour Customer Service- Get Effective Support

As there is an availability of Southwest Airlines 24-hour customer service, you can dial the toll-free number of the Southwest anytime using your phone and get the best assistance by the expert over the phone. You can contact them for any kind of assistance and get help.

Get Most Popular Southwest Airlines Customer Service FAQ 

Here are some frequently asked questions about Southwest Airlines for which you might be looking for the answers:

My Child is traveling in Southwest Airlines as an Unaccompanied minor. How does it Work?

Children within the age of 5 to 11 years traveling in Southwest Airlines without an accompanying adult of age 12 or above will be considered as an accompanied minor. For travelling as an accompanied minor you need to pay UM fee which is $50 each way along with the ticket price. In Southwest Airline’s unaccompanied minors are only allowed in the direct or non-stop flights. Southwest Airlines will not transport the unaccompanied minor in the flights which might be diverted or canceled due to bad weather or other operational problems.

How many bags can I carry on and is there a Charge for Checked Luggage in Southwest Airlines?

You are allowed to carry on one bag and a personal item such as a laptop. You are allowed to take 2 bags as checked luggage per ticket which should not exceed its limited dimensions. There will be an extra charge if you are carrying bags more than your allowances and if the size or weight of the bag(s) exceeds.

How to Check-in and Board the Flight if there is no Assigned Seat on the Booking?

You can select the seats online or at the airport, you need to contact the reservation counter before check-in for the seat assignment. If you select the seats using the latest method and check-in online you can save your travel time.

I lost the itinerary for an Upcoming Flight, How do I get the Replacement Copy?

If you have the confirmation number of your flight booking, you can easily retrieve the itinerary online through the Southwest Airlines website by entering the flight confirmation number along with your first and last name. If you don’t have the confirmation number, you need to dial the toll-free number of Southwest Airlines customer service anytime (24/7) using your phone and get the best help.

Know more Southwest Airlines Customer Service and Commitment Policy

Based in Texas, Southwest Airlines is one of the largest low-cost carrier airlines of America which is known for offering its customers with finest services and deals. Besides, to make the travel of the passengers comfortable and hassle-free the airline has introduced various online services and policies which one can get to know once they book their reservations with the airline. 

As mentioned, Southwest Airlines places great significance when it comes to providing customers with the finest services. And for this reason, the airline has introduced the Southwest Airlines commitment policy in accordance with the Department of Transportation. So, for the passengers who are planning to travel by airline, it is required that they have complete details regarding this policy. 

Southwest Airlines Commitment Policy

  1. Low Fare Flight Tickets 

For the passengers who book flight tickets online or through mobile or reservation centers, they are offered the lowest fare available at the time of booking. One can also try out airlines low-fare calendar service. 

  1. Updating Passengers with Cancellation, Delay, and Diversion of Flight

For the convenience of the passengers, the airline has created an automated notification system that notifies the passengers about the delay, cancellation of the flight if the duration exceeds 30 minutes or more. This service is even available for the passengers at the airport to ensure that passengers don’t face difficulty to board their flight easily. 

  1. Transporting Baggage on Time

Southwest Airlines makes reasonable efforts to ensure that the passengers don’t face any issue with baggage handling. For this reason, the baggage of the passengers are boarded on the same flight they are traveling on. In case, if the baggage is delayed then the airline ensures that the baggage is provided to the passengers within 24 hours of the arrival. 

However, if the baggage is lost or delayed for reasons out of the passenger's control then, one can file a report and submit it to the airlines or contact Southwest Airlines Customer Service.

  1. Cancellation of Reservations

The airline allows risk-free cancellation with no charge for unchanged reservations 24 hours of purchase. Further, the refund is provided in the original form of payment.

  1. Providing due Refund Quickly

As per the rules of the airline, the refund is provided to the passenger in the original form of payment. For the payment made through credit cards, the refund will be provided within seven days of the cancellation request. However, it might be dependent on the credit card company too. 

  1. Accommodating Passengers with Special needs and Disabilities

Southwest Airlines ensures that passengers with special needs and disabilities are offered with the required assistance. For complete information regarding the same one can visit the airline website or contact the reservation center of the airline. 

  1. Providing Details about airline deals and Frequent Flyer Program

The airline ensures that the passengers have complete details about the various ongoing deals and frequent flyer programs in which one can opt for maximizing the discount. 

  1. Resolving Complaints

For customers who have queries or issues regarding the airline services or policies, the airline introduced  Southwest Airlines Customer Service where one can contact the airline representative and gather complete details regarding their queries. 


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