How Do You Get Through to Southwest Customer Service?

Southwest Airlines Customer Service- Talk To Representative

If you want to make any changes in your existing flight booking with Southwest Airlines or booking a new flight, you can contact the Southwest customer service team. Once you are in touch with the live person over the phone line, they will start assisting you with your concern. You can contact them for the following reasons:

  • New flight booking
  • Booking for group travel
  • Flight cancellation
  • Request refund for the canceled flight
  • Select or change the seat assignment
  • Order food for the flight
  • Add special service or paid services
  • Ask for the ongoing offers and discounts on the flight bookings

There is a lot more you can do with your flight booking by contacting the customer service team of Southwest Airlines.

Reach Southwest Airlines Customer Service Department:

To get through to Southwest Airlines customer service, please dial and 1-800-435-9792(1-800-I-FLY-SWA) reach the dedicated team for call assistance 24x7 hours a day. Also, raise your concern via Twitter(@Southwestair) or by writing to Southwest official postal address, i.e., P.O. Box 36647-1CR Dallas, Texas 75235.

Contact Southwest Airlines by Phone

You can talk to a Southwest customer service representative 24/7 by dialing the 1-800-I-FLY-SWA (1-800-435-9792) toll-free number. Also, find more contacts:

  • For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792)
  • For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792)
  • Avail Customer Relations: 1-855-234-4654
  • Articles Left at TSA Checkpoint: 1-866-289-9673
  • Rapid Rewards Customer Service: 1-800-445-5764
  • Public Relations & Media Relations: 214-792-4847

How do I contact Southwest before and after Journey?

In order to contact the customer service of Southwest, you need to dial the phone number of Southwest Airlines and be ready to provide input to the IVR voice through the Dial pad of your smartphone. You need to input the key in the direction to talk to a live person. You might have to wait for a few seconds in the queue and then you will be connected with the Southwest live person.

Southwest Airlines Customer Service Phone Number Before your Trip

  • Southwest Airlines Phone Number United States: 1-800-435-9792
  • USA Contact Number Espanol: 1-800-826-6667
  • Southwest Vacations Phone Number: 1-800-243-8372
  • Southwest Customer Relations Number After Trip: 1 (855) (234) 4654
  • Southwest Airlines Existing Hotel Reservations: 1-888-850-3958
  • Existing Hotel Reservations Espanol: 1-866-938-1297
  • Southwest Airlines Automated Flight Information: 1-888-792-8747
  • Southwest Rapid Rewards Customer Service: 1-800-445-5764

Southwest Airlines Customer Service Phone Number After the Trip

  • Customer Service Phone Number: 1-800-I-FLY-SWA (1-800-435-9792)
  • Southwest Baggage General inquiry help: 1-800-435-9792
  • Southwest Airlines Rapid Rewards: 1-800 (445) (5764)
  • Customer Relations After Trip: 1 (855) (234) 4654
  • Southwest Public & Media Relations Contact: 214 (792) (4847)
  • Southwest CA Check Points: 1-866-289-9673

What is Southwest Airlines Customer Service commitment policy?

Based in Texas, Southwest Airlines is one of the largest low-cost carrier airlines of America which is known for offering its customers the finest services and deals. Besides, to make the travel of the passengers comfortable and hassle-free the airline has introduced various online services and policies which one can get to know once they book their reservations with the airline. 

As mentioned, Southwest Airlines places great significance when it comes to providing customers with the finest services. And for this reason, the airline has introduced the Southwest Airlines commitment policy in accordance with the Department of Transportation. So, for the passengers who are planning to travel by airline, it is required that they have complete details regarding this policy. 

Southwest Airlines Commitment Policy

  • Low Fare Flight Tickets 

For the passengers who book flight tickets online or through mobile or reservation centers, they are offered the lowest fare available at the time of booking. One can also try out airlines' low-fare calendar service. 

  • Updating Passengers with Cancellation, Delay, and Diversion of Flight

For the convenience of the passengers, the airline has created an automated notification system that notifies the passengers about the delay, cancellation of the flight if the duration exceeds 30 minutes or more. This service is even available for the passengers at the airport to ensure that passengers don’t face difficulty to board their flight easily. 

  • Transporting Baggage on Time

Southwest Airlines makes reasonable efforts to ensure that the passengers don’t face any issues with baggage handling. For this reason, the baggage of the passengers are boarded on the same flight they are traveling on. In case, if the baggage is delayed then the airline ensures that the baggage is provided to the passengers within 24 hours of the arrival. 

However, if the baggage is lost or delayed for reasons out of the passenger's control then, one can file a report and submit it to the airlines or contact Southwest Airlines Customer Service.

  • Cancellation of Reservations

The airline allows risk-free cancellation with no charge for unchanged reservations 24 hours of purchase. Further, the refund is provided in the original form of payment.

  • Providing due Refund Quickly

As per the rules of the airline, the refund is provided to the passenger in the original form of payment. For the payment made through credit cards, the refund will be provided within seven days of the cancellation request. However, it might be dependent on the credit card company too. 

  • Accommodating Passengers with Special needs and Disabilities

Southwest Airlines ensures that passengers with special needs and disabilities are offered the required assistance. For complete information regarding the same one can visit the airline website or contact the reservation center of the airline. 

  • Providing Details about airline deals and Frequent Flyer Program

The airline ensures that the passengers have complete details about the various ongoing deals and frequent flyer programs in which one can opt for maximizing the discount. 

  • Resolving Complaints

For customers who have queries or issues regarding the airline services or policies, the airline introduced  Southwest Airlines Customer Service where one can contact the airline representative and gather complete details regarding their queries.

Southwest Airlines Official Information for Help

Customer Service & Reservations 1-800-I-FLY-SWA (1-800-435-9792)
Baggage Help- (Delayed/Damaged) 1-888-202-1024
For Vacations 1-800-243-8372
Vacations Email Help
Write - Southwest Airlines P.O. Box 36647-1CR Dallas, Texas 75235
Headquarters Info Dallas, TX
CEO Gary C. Kelly
Send Message to Southwest Click Here
Southwest Community Join the Discussion
Official Contact us Click here

Here’s Why Customer Services On Southwest Airlines Is Excellent

Southwest Airlines is quite famous for its excellent customer services and aviation services. The airline has always continued to provide the best and exceptional customer service to its passengers. Besides, Southwest has its reputation of putting customers on utmost priority and ensure the best travel experiences, especially when it comes to the financial front. 

Southwest airlines customer service serves around 10.8 million customers a month, and that too across 42 states. Also, the airline is ranked in 10th place as per the Customer Service Hall of Fame. Moreover, read further to know why Southwest’s customer service is known for its excellent services. 

Top Reasons That Why Southwest Airlines Customer Services Is Excellent

They Are Instantly ResponsiveThe experts at Southwest airlines customer service offer instant and real-time assistance to customers regarding any of their queries. Besides, they go beyond from just helping the passengers with their queries. They communicate and provide than just relative information and ensure more than an amazing travel experience to passengers. 

360 Degree Assistance 

Southwest offers its customer support assistance via multiple ways. From phone calls to live chat, email to social media, online forums, to FAQs pages, Southwest ensures that its passengers are well informed and assisted with their travel plans. 

Fulfills The Needs And Goals 

Southwest Airlines ensure that its passengers’ travel goals and essential or additional needs are completely fulfilled. Besides, the airline has always led the set of functionality and accessibility among other airlines to deliver the best assistance to their passengers practically. 

Quality Assistance 

Southwest Airlines has always made sure that its passengers don’t face any from reservations to deplaning when it comes to the excellent level of assistance. Besides, the airline has tailored its strategies in such a way; then it only offers quality assistance to its passengers. 

Therefore, the aforementioned points are the best example of how Southwest airlines customer service is known among the excellent and reliable customer services teams across the world.

How do I write a letter to Southwest Airlines?

In the event, if the passengers wish to write a letter to southwest airlines regarding any complaint, feedback, grievances related to their bookings, then they post it to the following address.

Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235

However, if any passenger prefers to write to Southwest via email, they can do it on the Southwest customer contact us page, and for writing a tweet to the airline, they can write to the airline’s Twitter account @Southwestair. Moreover, by sending a message via Facebook messenger, one can also try out the airline’s Facebook page.

How does Southwest Airlines' live chat service will help you?

The Southwest live chat can be a quicker option to get in touch with the airline’s customer services. Besides, this option lets you get connected with Southwest’s experts within real-time, and get help on the various aspects of the airline’s booking and services such as follows:

  • Reservations on Southwest Airlines.
  • Southwest Airlines booking cancellations and flight change
  • Manage Booking
  • Check-ins, rebooking, boarding, etc.
  • Group reservations
  • Seat upgrade, name change, baggage allowances, and other related issues.
  • Current deals, offers, vacation packages.
  • Refunds, waivers, etc.
  • Travel policies related to Southwest cancellations, change, baggage, etc.
  • Flight status (delay or cancellations)
  • Other ground & airline services.

How to access the live chat feature on the Southwest Mobile App?

You can use the Southwest live chat feature with the help of the following steps in your respective mobile OS (iOS or Android).

  • In your Southwest mobile app, get access to your Rapid Rewards account, then navigate to the hamburger (top left-hand corner).
  • Now, scroll down to the “Contact Us” option, then select “Chat” from the menu.
  • Next, pick the reason for why you’re reaching out to the Southwest, then a Southwest Agent should be available within very next few moments, and you can chat with him.
  • Therefore, you should be able to live chat with Southwest customer service agents.

Popular FAQ

Here are some frequently asked questions about Southwest Airlines for which you might be looking for the answers:

How does Southwest airline' unaccompanied minor policy works?

Children within the age of 5 to 11 years traveling in Southwest Airlines without an accompanying adult of age 12 or above will be considered as an accompanied minor. For traveling as an accompanied minor you need to pay a UM fee which is $50 each way along with the ticket price. In Southwest Airline’s unaccompanied minors are only allowed indirect or non-stop flights. Southwest Airlines will not transport the unaccompanied minor in the flights which might be diverted or canceled due to bad weather or other operational problems.

How many bags can I carry on Southwest?

You are allowed to carry on one bag and a personal item such as a laptop. You are allowed to take 2 bags as checked luggage per ticket which should not exceed its limited dimensions. There will be an extra charge if you are carrying bags more than your allowances and if the size or weight of the bag(s) exceeds.

How to check-in and board the flight if there is no assigned seat on the booking?

You can select the seats online or at the airport, you need to contact the reservation counter before check-in for the seat assignment. If you select the seats using the latest method and check-in online you can save your travel time.

How do I get the replacement copy of the lost itinerary at Southwest?

If you have the confirmation number of your flight booking, you can easily retrieve the itinerary online through the Southwest Airlines website by entering the flight confirmation number along with your first and last name. If you don’t have the confirmation number, you need to dial the toll-free number of Southwest Airlines customer service anytime (24/7) using your phone and get the best help.

Customer Review

    • Allen
    • 2020-12-28 09:47:49
    • I have written my complaint letter to the team 8 days ago, I did not get any update about my queries. Need help, let me know when I will receive the response from the Southwest customer service team.

Leave your review

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