Virgin Australia Cancellation Policy & Fee +61-383761165 (AU)
Here's an overview of the general cancellation policy for Virgin Australia:
- For "Flexi" fares, customers can cancel their flight up to two hours before departure and receive a credit or refund minus a cancellation fee.
- For "Freedom" fares, customers can cancel their flight up to 24 hours before departure and receive a credit or refund minus a cancellation fee.
- For "Eco" fares, customers can cancel their flight but will not be eligible for a refund or credit.
- All changes are subject to availability and fare differences.
How to cancel a flight on Virgin Australia?
- Log in to your account on the Virgin Australia website.
- Locate the flight you want to cancel in your "My Bookings" section.
- Click on the "Cancel Booking" button.
- Follow the prompts to complete the cancellation process.
How much will it cost to cancel a flight with Virgin Australia?
- You are not required to pay any cancellation fee if you are a business class ticket holder.
- If you purchased a flex ticket, you must pay $89 to cancel your booking and get a refund in the original mode of payment, while if you wish to get money in a travel bank account, you must not pay any cancellation charges.
- If you cancel your lite tickets, then no refund will be provided.
- For choice ticket holders, an $89 cancellation fee is applicable to get a refund in their travel bank account after cancellation.
- Cancellation fees are not applicable for business and flex class ticket holders if they wish to receive their refund in the travel bank.
- $89 to be paid for choice ticket cancellation.
- If they made a booking via points, customers can't get a refund in the original mode of transaction.
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