Virgin Australia Cancellation Policy & Fee +61-383761165 (AU)

Virgin Australia has a flexible cancellation policy that allows customers to cancel their flights and receive a refund or credit, subject to certain conditions. The specifics of the policy can vary depending on the type of fare you have purchased, so it's essential to check the details of your booking before requesting a cancellation.

Here's an overview of the general cancellation policy for Virgin Australia:

  • For "Flexi" fares, customers can cancel their flight up to two hours before departure and receive a credit or refund minus a cancellation fee.
  • For "Freedom" fares, customers can cancel their flight up to 24 hours before departure and receive a credit or refund minus a cancellation fee.
  • For "Eco" fares, customers can cancel their flight but will not be eligible for a refund or credit.
  • All changes are subject to availability and fare differences.
You can also check the terms and conditions when you purchase the flight to check for any changes. It's important to note that the specifics of the cancellation policy may vary depending on the circumstances of your booking, such as if your flight is part of a package deal or if you have a particular type of fare. You can check their website or contact their customer service team for more information.

How to cancel a flight on Virgin Australia?

There are two cancellation mediums if you wish to cancel your flight reservation with Virgin Australia. Online flight cancellation and Offline Virgin Australia flight cancellation. Both mediums are described in the forthcoming section in an elaborated way. You can use any of the options according to your preference. 
Online Virgin Australia flight cancellation procedure:
To cancel a flight with Virgin Australia, you can contact the airline directly or log in to your account on their website to request a cancellation.Here are the steps to cancel your flight on the Virgin Australia website:
  • Log in to your account on the Virgin Australia website.
  • Locate the flight you want to cancel in your "My Bookings" section.
  • Click on the "Cancel Booking" button.
  • Follow the prompts to complete the cancellation process.
Offline Virgin Australia flight cancellation procedure: 

You can also use the offline Virgin Australia flight cancellation option. For this, you must dial 1855 253 8021. As the call gets connected by a computer-recorded voice, you must follow the instructions to get associated with the representative and request them to cancel your flight. 

How much will it cost to cancel a flight with Virgin Australia?

Customers must carefully refer to the following details to know about virgin Australia flight cancellation fees before canceling their flights:
Cancellation fee If you made a regular booking or by using your velocity points: 
  • You are not required to pay any cancellation fee if you are a business class ticket holder.
  • If you purchased a flex ticket, you must pay $89 to cancel your booking and get a refund in the original mode of payment, while if you wish to get money in a travel bank account, you must not pay any cancellation charges.
  • If you cancel your lite tickets, then no refund will be provided.
  • For choice ticket holders, an $89 cancellation fee is applicable to get a refund in their travel bank account after cancellation.
Cancellation fee If you made a reservation using future flight credits: 
  • Cancellation fees are not applicable for business and flex class ticket holders if they wish to receive their refund in the travel bank.
  • $89 to be paid for choice ticket cancellation. 
  • If they made a booking via points, customers can't get a refund in the original mode of transaction. 

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