Kenya Airways Cancellation Policy | Cancel a Flight Ticket

Kenya Airways is undoubtedly the best airline from Kenya you can come across. First, you need to ensure that you have followed the correct policies and procedures. After that, you’ll be able to book or cancel your flight. They have simplified their website, so you don’t need to contact any third person for cancellation. You can do it by following the simple path mentioned ahead.

Flight cancellation terms and conditions

There is a possibility that the flight timing can change between the publication date and the actual travel date. This is the reason the airline doesn’t guarantee it to you. So, may sure that you’re prepared for such changes.

Before the airline accepts the reservation you have made, they will share the information of the actual timing of the airline.

Make sure that you have provided your contact details while you are making your reservation. So that if there is a change in the flight timing, the airline will be able to inform you.

In case of flight cancellation or flight delay-

You will be informed of the contact information you have shared with the airline. 

Suppose your flight was canceled by the airline. In that case, they will make your reservation again in the next Kenya airline flight to the same destination you were looking for. However, you will also have the option of getting a full refund of your reservation. It is going to be entirely your choice. 

In case your flight has got delayed. Then Kenya Airlines will make sure that you get all the comfort like meals, accommodation, etc.

How to cancel or modify a flight ticket?

Kenya Airline has made sure that it is straightforward for the customers to modify and Kenya airways flight cancellation. That is the reason. If you’re looking for flight changes or cancellation options, you need to visit their website. After that, within few minutes, you’ll be able to make the relevant changes. Once you have completed the appropriate changes, you need to tap on the button of Submit, and your changes will be saved. Please follow the ways given below for flight change or modification:


  • Open the official website of Kenya airways.
  • Now click on the “Manage to book” button.
  • Once you click on it, you need to write your “Booking reference” number and surname.
  • Now press the button “Go.”

You can make the changes related to your seat, cabin, dates, meals, etc. However, you can even contact the customer care team for modification or cancellation purposes.

2. Talk to experts

You can call the Keyna airlines customer service on this number +1 (212) 899-3300 for the purpose of reservation. They will sort out your query in a short time. But, first, you need to make certain that you have selected the correct IVR options related to your question.

How much does it cost to cancel a flight with Kenya Airways?

Either you make a cancellation or some modification, there are going to be some changes. However, the exact charge would depend on many factors. For example, the cancellation or modification fees would depend on the kind of upgrade you have made, your destination, etc. However, cancellation and modification would cost you from USD 100 to USD 300.

Hopefully, your query is cleared. You certain to make sure that you have followed the information mentioned above. After that, modification or cancellation would be a piece of cake for you.

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