How long does it take for Air Canada to respond?

If you send a query message to Air Canada and wondering How long does Air Canada take to reply, you may receive the response in the following time:
  • On call: If you are calling Air Canada customer service, it may take around 20 - 30 minutes for the call to connect and for a customer service person to come on the phone line.
  • On email and contact form: If you have sent the queries through a contact form or email, Air Canada may take around 2 weeks to send a reply.

Why is it taking so long to reach air Canada customer service?

When a passenger calls Air Canada customer service, usually the calls take a long time to connect for various reasons, a few of which are mentioned below:
  • Air Canada customer service receives a massive number of calls every minute, which makes connections difficult, and the hold of the call time is prolonged.
  • When a customer starts speaking to a customer service representative, it takes longer as the issues are discussed in detail, resulting in a lengthy queue of call waiting.
  • Sometimes the network could be more robust from the place you are calling. It takes a while before you are connected with Air Canada customer service.

What are the fastest way to get in touch with Air Canada?

In case the call hold time is going beyond a reasonable waiting period, try the following modes to contact Air Canada customer service:
On live chat: You can access the live chat service to send your queries through text messages and directly connect with a customer service representative. For quick guidance, start the live chat in the following way:
  • Reach
  • Click on the customer support tab 
  • Click on the chat icon 
  • A chat window will open on the screen
  • Write your messages
  • Click on the send sign
  • You will receive a reply within a few seconds and can continue the discussion on the live chat.
On social media: The platforms created on the internet help airlines to connect with their passengers virtually. You can send your queries and complaints through the following social media pages of Air Canada:
  • Facebook:
  • Twitter:
Connect with the local center of Air Canada: You can find the number and address of the Air Canada office in your city and call for the required information and assistance.

Call the specific department: If you are calling for lost baggage or other services, call on the particular number available on official website

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