How Can I Get in Touch with Air Canada Representative?

If you need any airline-related service or help with bookings, changes, or other general inquiries or would like to call Air Canada but are still trying to figure out How do I get through to Air Canada, then you can go through the steps below.

  • Dial air Canada phone number 1 (888) 247-2262 or 1-888-974-0292 from your phone.
  • Press 1 for flight cancellation and changes or refunds
  • Press 3 for info about new Canadian internal requirements.
  • Press 4 for seat selection and travel in the next 48 hours.
  • Press 5 for flight arrival and departure.
  • Press 6 for new booking, promo codes, and remaining flight value.
  • Press 7 Air Canada credit card and companion pass.
  • Press pound(#) to listen again and * to connect to Air Canada live person.

Other ways to speak to someone from Air Canada 

1) Live Chat:

You can use the live chat option to contact Air Canada Airlines.

  • Go to the official page of Air Canada.
  • Then click on the customer support page option, which is available on the dashboard of the page.
  • When you are on the customer support page of Air Canada, you can see a tiny chat icon at the foot of the page.
  • Click on the option and open the live chat portal.
  • Select the topic you want to know from the chat and wait for the representative to get online.
  • You can now start your conversation.

2) Email:

You can use the below steps as a reference to send an email to Air Canada since Air Canada doesn't maintain an email address.

  • Click on the customer support option available on the home page of Air Canada
  • On the contact page, scroll down and click on the email option.
  • You need to give the details shown on display.
  • And lastly, submit the form.

3) Postal Address:

You can use the below mailing address if you wish to send mail to Air Canada on the postal address.

Air Canada Centre, ZIP 1273

P.O. Box 14000, Station Airport

Dorval, Québec

H4Y 1H4

4) Social support:

Use the below links to connect with Air Canada representatives using social media.

  • Facebook @aircanada
  • Instagram @aircanada
  • Twitter @AirCanada

4) Contact Air Canada by Phone:

To call Air Canada, you can use the following numbers:
  • Reservations and ticket changes: 1-888-247-2262
  • Baggage inquiries: 1-888-689-BAGS (2247)
  • Air Canada Vacations: 1-800-296-3408
  • Air Canada Rouge: 1-855-8-ROUGE (76843)
  • You can also visit the Air Canada website and use the "Contact Us" form to get in touch with Air Canada

How do I connect to Air Canada customer service? 

If a passenger is in an emergency, you can get in touch with a representative by calling the Air Canada automated Flight Information System at 1-888-422-7533 (Canada or U.S.), or you can also use the above methods to connect with an Air Canada representative.

How do I get a callback from Air Canada?

  • Visit the Air Canada official website.
  • Click on the customer support option.
  • Dial the number 1 (888) 247-2262 or 1-888-974-0292 displayed on the contact page.
  • Complete the IVR, and before getting connected to a live representative, you need to press the number for the callback feature.
  • You will get a call back as soon as possible from an expert.

What are the hours for Air Canada customer service?

The working hours of Air Canada Customer Service are given below:

  • Monday to Friday Air Canada customer service: 6 a.m. to 10 p.m. 
  • Saturday and Sunday: 6 a.m. to 8 p.m.

What is the best way to get through Air Canada?

If you want to connect with a representative, the fastest way to get through Air Canada is by dialing the official Air Canada phone number  (888) 247-2262 or 1-888-974-0292 for a quick response to your flight queries.

Air Canada customer service representative contacts

For the United States:

  • 1-888-247-2262 for air Canada booking & reservations issue
  • 1-888-689-BAGS(2247) for missing & damaged baggage

For the United Kingdom:

  • 00 800 669 92222 for booking Issues
  • 00 800 669 92222 for website-related assistance

For Canada:

  • 1-888-247-2262(Toll-Free) for booking & reservations
  • 1-514-393-3333(Tel) for booking & reservations
  • 1-800-361-8071(24x7 Hours) for hearing impaired(TTY Reservations)

How to complain to Air Canada?

For Flight Info and Reservations

You can dial 888-247-2262 to ask about any query related to reservations or flight status from the U.S. and Canada.

Missing or Damaged Baggage

When you miss the baggage at the airport or got damaged baggage, you can contact Air Canada customer service at (888) 689-2247.

Password Assistance

  • You should dial (866) 689-8080 whenever you have a login problem and need password assistance.
  • For Canada, you should dial +1 902 367 8445 whenever you have a login problem and need password assistance.

Website Accessibility Issues

You shouldn't be worried when you cannot go through the website and access Air Canada services, as all you need is to dial (844) 347-4268 from your phone and get in touch with the support team.

Customer Service Phone Number For Different Areas

The Dominican Republic (888) 760-0020
Hearing Impaired Reservations (888) 247-2262
Puerto Rico (877) 321-0173
Australia +61 180 095 4196
Brazil +55 113 254 6630
Philippines +6 328 737 9710
Qatar +1 514 393 3333
South Africa +2 711 463 1147
South Korea +8 223 788 0100
Russia +7 495 771 6471
Chile +5 680 040 0142
Hong Kong +85 280 090 6519
India +91 114 717 2900
New Zealand +6 450 874 7767
Singapore +656 238 8112
Thailand +662 718 1839
UAE +9 714 211 2537

If you have Discounts, Cashback, or Rewards queries, you can dial (855) 281-1761 to be in touch with Air Canada customer service. Here you can get gift card assistance from the support team of Air Canada.

Besides, if you need technical assistance, you may call (866) 689-8080 to get help from tech experts.

Where is Air Canada's head office located?

Air Canada, one of the excellent service providers with its roots and origins in Canada, is known for providing excellent customer service to the passengers flying in it. It has its head office located in Montreal, Quebec, Canada.

Air Canada Official Information and Other Contacts

Air Canada Main Address:

7373 Boulevard de la Côte-Vertu Ouest, Montreal, QC H4S 1Z3, Canada

Official Website:

Mailing Address: Air Canada Centre, ZIP 1273 P.O. Box 14000,
Station Airport Dorval, Québec H4Y 1H4

Specialized Services with Quick Links:

Common Asked Questions

How do I talk to someone at Air Canada vacations?

Passengers looking for Air Canada vacation assistance can contact 1-866-529-2079(toll-free) and talk to the Air Canada agent over the phone.

How to call Air Canada from Mexico?

For Reservations and website assistance, dial the toll-free number 800 062 4206 for Mexico City and the Mexican Republic between 6 am to 10 pm (CST).

What is the process of emailing Air Canada customer support?

You can log in to the official website of Air Canada and then go to the contact us page at the bottom of the home page. You will find the email address there. You can now write your query in an email to the customer support team.

What is the best time to call Air Canada?

As per the past call reports, the best time to call Air Canada is between 5 to 6 p.m Central Time.

Customer Review

    • Peter
    • 2020-11-06 05:15:18
    • I have a complaint related to my previous journey as I got uncomfortable seats and paid some hidden charges. So I want to speak to someone at Air Canada and clarify it with someone who is more responsible in your customer service team as I am not getting relevant help for the past 2 days. Please help.
    • Claire Toles
    • 2020-12-18 04:38:50
    • I am flying to Toronto from Freeport, Bahamas vis Fort Lauderdale and wish to know if I have to have a Covid test to enter Canada.
    • Gillian Linard
    • 2021-02-08 10:27:19
    • I paid for an upgrade to Business class from Heathrow to Toronto and did not receive the services I paid for. Currently in an email exchange with a flighty inflexible woman called Brittany Young who refuses to escalate my complaint after I refused her paltry offer of compensation. I WILL speak to someone with some competence before this is resolved. They are as competent as the Canadian Government.
    • silvya
    • 2021-02-26 05:18:28
    • i need information regarding my tickets info , please
    • sharleen treleaven
    • 2021-04-15 07:00:25
    • I received a phone message from air canada, and when I called back, I got message saying "the number you have called is not assigned". I am not willing to waste my time playing phone tag, and I cannot find an email which will accept my inquiry. This is how you will lose my business!! Please reach me by email
    • Al Kaprowski
    • 2021-11-02 12:21:22
    • sent in my complaint Aug 23rd and was told air canada would get back to me. Its now Nov.1st and i have not had a response as of yet. Case number they gave me is cas-3774681-p3z1j4 still waiting

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