If any inconvenience is caused to you for the negligence of the airline's customer service, you can file a complaint to inform the airline regarding the issues. Read below to know the best way to complain an airline through which you can make the complaint:
Complaint/Feedback form: Every airline has a feedback/complaint form available on the official website for customers to share their post-travel experiences. For most airlines, you can find the complaint form in the following steps:
Go to the airline's official webpage
Reach the customer contact information page
Select the feedback or complaint form option
A page will open on the screen
Fill out the form with compulsory information of passenger name, booking reference, and flight number.
Write the complaint in detail
Submit the form.
The airline's customer service will return after the assessment of the form within a short time with remedies.
How do I raise an airline complaint?
To raise a complaint with an airline, you can try various ways:
Call customer service: If your baggage is damaged, lost, or delayed by the airline or you were not given the special assistance services properly during the journey, you can immediately call the customer service of the airline and raise the complaint. To speak to a customer service person in detail regarding the issue, dial the customer service number and choose the IVR option to connect with a person.
Submit a complaint form: To improve the services, most airlines take customer feedback seriously and always suggest customers share their thoughts on travel. You can use the complaint form on the airline's official website to write and apprise the airline.
Email the complaint: If you have the airline's email address, you can email the airline's customer service for the complaint. Although it may take longer for the airline to respond to the email, you will get total compensation for the loss.
Social media handles: in recent times, it is the quickest means to raise a complaint with an airline. Check the official website of the airline and send the complaint on the following pages:
How long does it take an airline to respond to a complaint?
The time taken by an airline to respond to a complaint depends on a few factors:
Issue of the complaint
Time of the complaint made
Mode of the complaint.
Note: Airlines are required to replay the consumer complaints within 30 days (4 weeks) of receiving them regarding your travel inconveniences.
Can you complain to airlines about delays?
Yes, an airline delays the scheduled flight for more than 4-5 hours without prior intimation and an appropriate reason. In that case, a complaint can be filed to demand compensation for the inconvenience caused to passengers.
Therefore to know how to complain to an airline, please read the above information.
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