You have completed your journey with Korean Air. Reaching home, you realize that something significant you have lost at the Airport. Now you are tensed but don't get worried as Korean Air's lost and found service is provided through a comprehensive policy for lost items.
Korean Air Lost item policy:
Go through the Korean Air lost and found policy to act per the requirement. The main points of the policy are:-
For Lost Items
The lost items are limited to those found at Korean Air check-in counters, lounges, flights, or on the premises.
The essential items or articles are stored for 30 days before discarding.
Passports, ID cards, and things with personally identifiable information, cash, jewelry, valuables, laptops, tablets, and other electronic devices are turned over to the airport cop unit.
For lost and Found
You can check the Korean Air Lost and Found for lost items that are in safekeeping.
You can also search for lost items by selecting the region, Airport, date, and time.
How to contact Korean air for lost and found items?
Korean Airways has provided ways to contact them regarding lost and found items. The ways are explained below:-
Via Phone Call:-- Here is the entire list of contact numbers to contact for your lost and found items.
For Incheon Airport terminal 1, you can make a call at 032-741-3110 or 3114/8991/8992
To reach Incheon Airport Police Unit, make a call at 032-745-5561~2
For Incheon Airport Terminal 2, you need to dial 032-741-8988/8989
KAL Limousine Lost and Found contact number is - 02-2667-0386
Contact Incheon Airport Terminal 1 Customs at 032-722-4426(
For Incheon Airport Terminal 2 Customs, you can contact at 032-723-5125/5119(
Gimpo Airport Domestic/International Terminal phone number is 02-2660-4097
For Mobile Phone Retrieval Call Center, you can call 1566-4300
Via Email:-- Korean Air has provided the following email addresses chosen per your need.
For Incheon Airport terminal 1, you can email at firstname.lastname@example.org.
For Incheon Airport Terminal 2, you need to email email@example.com.
Things to remember while filing a report for delayed and lost baggage
Remember some significant points before filing a report of delayed and lost baggage. You are required to go as per the precautions decided by Korean Air. The precautions are given as follows:
If your bag is delayed or lost, you must report it to the carrier within twenty-one days from when you check the baggage with the airline.
For filing delayed or lost bags, you must possess baggage claim tags; otherwise, they will not be considered.
You will be paid a daily necessity fee if your baggage arrival is delayed. The fee goes around USD 50. It will be paid for once to one person unless the destination is the original place of residence of the passenger.
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