Whenever an item found by a staff member of the hotel or any non-staff such as a guest and visitor, then it is considered the lost and found item. So it is very important to know about the hotel lost and found policy that can help you to understand the rules of a hotel against any kind of lost and found item that is given below:
It should be immediately informed to the Housekeeping office if any item found on the hotel property.
A formal letter will be sent to the guest if the verification of the guest identified.
Found things have to be stored in the storage and safe box.
If any guest call to verify the item, then it is must require verifying that person and requesting to arrive at the hotel.
How long do hotels keep lost property?
Every hotel has their own rules for the lost and found item and when things comes to keep the lost property, then hotel mostly holds the lost property for a time period of 45 days or 6 months. There are many hotels that never share the items until a guest doesn’t contact or inform about the lost item.
What do hotels do with lost items?
Whenever you stay in a hotel and check-out from the hotel, then your room clean and if housekeeping found any lost item, then it immediately informs the manager or housekeeping department. It is a whole sole responsibility of a hotel to care or look after these items and should be stored in a safe place. But the truth is that most hotels do not inform about the lost items to its guest until a guest do not contact the hotel or its staff.
Will hotel send lost items?
If you have forgotten or lost any item in your hotel, and want to get it back, then you have to contact the hotel or its staff because most of the times hotel does not call you and you also don’t required to wait for their call. The hotel will ship your item for free or may charge an amount of shipping, or you will be required to visit that hotel because most of the hotels require a physical identity for the verification that you are the owner of that lost thing.
Are hotels responsible for lost items?
No, hotels never responsible for any kind of lost items and it already stated by most of the hotels that you will be only responsible for the luggage or any other thing during your stay in the hotel and the hotel will only respond if you will be provided any locker or other things in a separate place in the hotel.
Do hotels have insurance for stolen items?
No, first hotels will not cover any kind of claim if your items stolen during the stay and second thing is that hotels do not carry any kind of insurance that will have carry the personal or any item of guests.
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