Know about the compensation and reimbursement in Austrian Airlines:
Austrian Airlines tries to take care of its passengers and make every effort to stick to their scheduled plans but sometimes, due to some circumstances, it cannot happen and so they have to provide the passengers with the compensation. It is not also the fault of the passengers as they can miss their flight and their important meeting.
If we see the EU law, also known as EC261, then it states that if an airline causes passengers to arrive at their scheduled destination 3 or more hours late, then they will be entitled to the Austrian Airlines Compensation that an airline has to pay.
Under which circumstances you will be allowed to compensation?
There are several possibilities under which you will be allowed to get the reimbursement. Let us see the cases:
The passengers depart from an airport within Europe on a given airline that also includes non-EU airlines.
The passengers arrived at an airport within Europe or by European Airlines.
The flight was delayed for at least 3 hours or it did not take place.
The flight that you booked was over-booked, and there were no seats available.
Your connecting flight is missed, and as a result, you arrive late at your destination airport with a delay of more than 3 hours.
The passengers of Austrian Airlines are provided the right by EC 261 regulation to claim for Austrian Airline's reimbursement at the time of delay, overbooked flight, or canceled flight for whom the passengers are not responsible. They also have the right to claim for their past flights, and they can claim for the flights in the past 3 years.
The airline should have to provide the care to the passengers mentioned below in the event of a long delay or flight cancellation.
Meals and drinks
Different occasions in which you will be allowed to maintain the communication with an individual of your choice (Calls, emails, etc.)
If necessary, they will also be provided with the hotel accommodation as well as transport from the airport to the hotel.
Moreover, to get Austrian airlines compensation, they have to provide the details lie flight name, the date of the journey, and they may also be asked to provide some other information related to this. They can even contact the customer service for that.