Why do Airlines have Such Long Hold Times?

The airline will put your call on hold, and it will take so long time to give a response; due to this, you are looking for Why are hold times so long. So, there are a few reasons why airline phone wait times are so long. Thus, to learn about it, you must get through the below points. 
  1. Staffing shortages- Airlines have struggled to hire and retain staff since COVID began. It has led to a need for more customer service agents, making it difficult for airlines to keep up with demand.
  2. Increased travel demand- Travel demand has rebounded sharply in recent months, as people have started to travel more after two years of restrictions. It has strained airline customer service systems as more people ask questions and concerns.
  3. Technical problems- Airlines have also been experiencing technical issues with their customer service systems, which has led to longer wait times.
In addition to these factors, some airlines have also implemented policies that have made it more difficult for customers to get help over the phone. For example, some airlines now require customers to wait on hold before transferring them to a live agent.

How to Skip Phone Long Wait Times by Airlines?

If you need help getting through to an airline customer service representative or want to skip phone long wait times by airlines, you can do a few things.
  • Try calling during off-peak hours, such as early in the morning or late at night. 
  • You can also use the airline's online chat or social media channels to get help.
  • If you're still having trouble, you can file a complaint with the airline or the Transportation Department.
Hence, by pursuing this article, you can know why the airline call wait time is so long and what to do to skip this, which will help you directly and swiftly connect with the airline's customer service.
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