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Customer Review

• • mary henry
  • 2020-11-09 06:02:26
  • I have been trying to redeem a voucher for cash. I booked the trip before the covid and at that time i had a different email address. When i put in my booking reference and my email address it tells me that it is incorrect . i want to redeem my voucher for cash and i cant do it. my ref number is ldp8te and the email used at time of booking was mgore60@eircom.net and that no longer exists. How can i get my money back please Regards, Mary Henry

• • Audrey manning
  • 2020-12-09 04:35:51
  • I trying to get a refund on a flight HEGIGW from the 15 of Nov I was told I couldn’t have two weeks to self isolate from my company and Iv been trying to get throw to u for the past two months it a nightmare it’s to dear to post and ring and I’ve sent a few email with not luck and tried to chat but not being any were I would like a refund or a change of flight as the SCO said we couldn’t flight

• • Allen Wheeler
  • 2020-12-17 05:18:57
  • My reservation no.HEJMTB this flight was cancelled by you and I have been waitng for a refund since. We booked on the 28th June for the flight on the 20/21 Dec. I have tried to phone you and E-mail you and you make it very difficuld to get any answer. You said it would take 3 weeks for the refund but this is just not true. PLEASE WOULD YOU ADVISE ME WHEN I WILL RECEIVE MY MONEY BACK.

• • Mohammad ahsanullah
  • 2021-01-04 05:12:18
  • Tomorrow i want to go in italy .i need covid 19 test ??

• • Abonifu Joseph
  • 2021-01-08 11:00:43
  • Tomorrow I want to go to tenerife from Madrid I need covid 19 test?

• • Sonia lloyd
  • 2021-03-13 05:28:13
  • Hi I have requested a refund for my flight still not received it can’t even get through to anybody about information

• • Audrey manning
  • 2021-03-15 05:54:15
  • I’ve been trying to sort my flight out since 13/11/20 but with no look got a new phone lost all my imfoamtion so can fine myreservation number from a flight that was not cancelled but didn’t go onto benidorm due to the government’s saying don’t fly Now I’ve lost my flight and I sent a email which u reply’s to on the 13/111/20 but not to change my flight Idiot have the email with my reservation number so I can’t claim a refund or flight to change I’ve sent u 50 emails with no luck in getting this sorted What can u do for me I change my flight from March the 20 2930 to fly on the 16 /11/20 But like I said lost all my emails didn’t think the Corvid would last as long as it as It a nightmare Thought I’d take a chance and fly later in the year I hope u will reply and sort it out rather with a refund or change of flight from bed nov Look forward to a reply as cost to much ro phone

• • Sonia lloyd
  • 2021-03-17 04:45:05
  • Hi I have requested a refund for my flight still not received it can’t even get through to anybody about information

• • Javier Montero
  • 2021-03-21 06:12:18
  • I am trying to change passenger name on a previously cancelled flight by yourselves due to COVID, I have changed the flight date using the voucher successfully but when I try to change the passenger name (having watched the desktop journey video) does not leave you allow you to SELECT THE NAME, i.e. does not allow you to click the box if the name passenger I intend to change. Your chat option does not work and calling you on 2 numbers: 442035145823 and 035315825932 after saying line is busy goes dead, does not allow you even to wait. Surely you can make this easier for your clients!, any suggestions?

• • Mary Bradshaw
  • 2021-03-31 05:54:59
  • I couldn’t use my flight to Italy today due to Covid restrictions. I am struggling to find out or submit any forms for a refund. It seems it is made very difficult to apply for refunds. When I fill in the firm for a refund it tells me I have put in the incorrect details . No one answers the phone numbers given or replies to emails

• • Mary Bradshaw
  • 2021-03-31 13:26:36
  • I couldn’t use my flight to Italy today due to Covid restrictions. I am struggling to find out or submit any forms for a refund. It seems it is made very difficult to apply for refunds. When I fill in the firm for a refund it tells me I have put in the incorrect details . No one answers the phone numbers given or replies to emails

• • 2021-05-05 07:28:22
  • Try to book a flight to Alicante need special assistance bit complicated need to speak to someone can you please give me contact number thank you

• • Vanessa
  • 2021-05-05 12:08:56
  • I need to know can I travel back home to Italy if I am in the UK I need to be back in Italy by 12th May

• • Vasudevan Subramania
  • 2021-05-19 09:47:44
  • Due to Covid-19 Ryanair cancelled Flight L396GA on 23 June 2020. I applied for a refund and they advised on 08 March 2021 that the refund claim will be transferred to my bank account within 28 working days. Till date I have neither received the refund nor any updates from their Customer Service Department. Besides, Ryanair does not even respond to my emails also. Please let me know how should I get my grievance

• • Mahnaz b
  • 2021-05-24 10:51:01
  • Iwas trying to call all ur numbers on line and i found them in ur website. I book my ticket for 23 may 2021 But i did second vaccine today ( 19 may ) For vaccine checking for flight uk to rome can i show the certificate in my NHS website by my mobail Or Should be on paper certificate ?

• • Chris Guttridghe
  • 2021-05-26 05:02:43
  • Ryanair contact is rubbish I have been ring to get through for at least an hour

• • Eleftheria Petropoul
  • 2021-05-29 07:37:41
  • I HAVE A SCHEDULED FLIGHT TO LONDON NEXT WEEK. I HAVE READ THAT BOTH A PCR AND AN ANTIGEN TEST ARE ACCEPTABLE BUT UNFORTUNATELY I HAVE READ REVIEWS SAYINH YOU REFUSED BOARDING TO PASSENGERS WITH ANTIGEN TEST.I WOULD LIKE YOUR CONFIRMATION THAT YOU DO ACCEPT BOTH TYPES OF TESTS AS SPECIFIED BY THE UK GOVERNMENT.ALSO,WILL MY 9 YEAR OLD CHILD NEDD A TEST?

• • rayager66@hotmail.co
  • 2021-06-10 07:01:30
  • This the worst service ever I have waited two hours on chat and they disconnected all phone numbers are either busy or do not excist Ryan air have a large amount of money they have owed me since january 2021 and still they have not nswered me I have sent numerous emails and I have not received any correspondance back

• • hussam
  • 2022-06-21 11:41:38
  • On the date 10-05-2022, I traveled with Ryanair, and as soon as we arrived we did not get our 2 bags until today sure, i made the PIR in the airport, and all the time contacted them after 21 days they told in the airport that the bags maybe was lost so contact Ryanair , and I contact Ryanair every day, I made i claim before 22 days. At least for my insurance company, I need a letter that my 2 bags was lost.