How do you get through to WestJet

How can I get in touch with Westjet?

Passengers who are traveling with Westjet Airlines shall not panic. This airline will never leave you disappointed and will be offering you the best services. However, if you want any further help then you can contact Westjet Customer service on the various platforms. The ways to reach out to customer service platforms by WestJet can be explained below. 

  • Via Phone Number: This is the toll-free 1-888-937-8538 (1-888-WESTJET) helpline number which is 24/7 active and will be given on the spot resolutions via the Westjet customer service team. 
  • Via Chat Support: This platform can be found on the official website of the airlines. And because of the live experts here, you will be getting on the spot resolution. A new Juliet chatbot has been introduced by the airlines on their Facebook messenger platform, where you can easily get assistance on an immediate basis.
  • Email Support: Another platform to give on the spot resolution depending upon the issues. If you are finding resolutions for delayed or lost baggage then it might take some time to give you answers. 
  • Social Media Help: Westjet also offers the facility to get help from their social media platforms like Facebook and Twitter through which you can easily drop a message to the team.
  • Via Faqs Pages: You can also get immediate help via Westjet Faqs pages where you can find the relevant answers to your queries.

Passengers are free to use any convenient platform to get assistance. They can even take the help of social platforms to get resolutions for any issue. The experts are highly trained and there will be no harm in contacting them. However, if you want to know how to make a service request then you can refer to the information further.  

Westjet Customer Service Contacts: Get Through Via Phone

  • Dial 1-888-937-8538 (1-888-WESTJET) customer service phone number and speak to a live representative for flight and general queries on a 24x7 basis.
  • Call on 1-877-737-7001(6 am-10 pm) and get help for Westjet vacations queries.
  • Guest with special needs can call on 1-877-952-0100(Toll-free, open 24/7)
  • For Damages, missing and lost baggage, and items, dial 1-866-666-6224 (for Canada region) and 403-444-2581( for outside of Canada).
  • For WestJet Cargo assistance dial 1-866-952-2746 (1-866-WJ-CARGO.
  • For Westjet, group booking call on 1-844-213-5230 or request a quote from the airlines.
  • For disability assistance dial 1-866-693-7853 or drop an email to disabilityassistance@westjet.com.

How to make a Westjet service request?  

  • Business runs based on the promotional events and awareness provided so that it can target a large number of people. Hence, if you wish WestJet airlines to advertise on your website or publications or even need the airline for promoting yourself then the airline has offered a separate media agency for such works. And you can contact media experts directly on the email NikkiF@mediaexperts.com. You can even choose to dial its toll-free helpline number. 
  • Another service that is provided by Westjet airline is that os speakers who can inform, influence the guests and employees. To avail of such service, you can visit blog.westjet.com/westjetspeakers. 
  • Westjet is also open to becoming a partner to several teams, events, and venues whether it is promotional or charitable events. 
  • And there are many other services which can be requested by WestJet Airlines and they will be delightful in helping you.   

How do I contact WestJet with a complaint?  

If you are a passenger who wishes to file a complaint with WetJet Airlines but does not know how then you can follow the steps mentioned below. 

  • Make a call on the toll-free number that is stated on the website. You can also log into the official website if you feel like choosing chat support. 
  • When you get the answer from the opposite end, explain your issue for which you have contacted. 
  • You will be asked to wait for a few minutes and then share the best possible resolution. 
  • Try the same and check, your issue will vanish. You can even request to make changes or cancellations or resolve any other complaint. 

How do I contact WestJet by email? 

If any passenger has some issues when interacting on WestJet Airlines then he shall not panic. He can drop an email on disabilityassistance@westjet.com email to get assistance. He can choose to take help from social media like Facebook or Twitter. Passengers will be getting instant resolutions when contacted using any social media.  

Where is WestJet's head office?  

To bring you closer to your travel companion, it is better to know about it. And Westjet airline being a Canadian airline is a low-cost airline. The airline not only offers passengers flights to be booked but also offers space for charter airlines to fly. The head office of this Canadian low-cost airline is in Calgary, Canada. Passengers who face any issues can choose to contact Westjet phone number, chat process, etc.  

What countries does WestJet fly? 

Some of the places which are covered by WestJet Airlines are mentioned below. 

  • Las Vegas 
  • Orlando 
  • Mexico 
  • Caribbean 
  • Dublin 
  • Paris 
  • Toronto 
  • Vancouver 

There are around 108 destinations in 25 countries that are covered by WestJet Airlines.

Frequently Asked Questions

What is the official contact numbers of WestJet?

For the passengers who wish to seek assistance from WestJet over a phone call, they can check out the WestJet contacts list mentioned below:

  • For general queries and reservation details: 1-800-204-564
  • The dedicated phone number for flights: 1-888-937-8538
  • The phone number for vacation-related queries: 1-877-737- 7001
  • The guests for special needs can dial 1-877-952-0100 or dial 1-866-693-7853 for resolving issues while accessing the airline website.

Thus, by dialing these numbers, the passenger can seek required assistance for their queries and issues related to WestJet bookings.

How much does WestJet charges to cancel a flight ticket?

As per WestJet flight cancellation policy, the cancellation of the flight ticket is accepted 25 days or more before departure. However, a cancellation fee of CAD 250 is charged per passenger.


Besides, for the vacations round-trip booked with premium fares are not charged with any cancellation fee.
Also, a cancellation charge for the hotel and other supplies will be applied.

Where is the head-office of WestJet Airlines located?

For the passengers who wish to visit the head office of WestJet Airlines, it is located in Calgary, Canada. For more info, one can make use of the online search.

Are WestJet Dollars refundable?

For the passengers who have purchased WestJet Dollars and wondering whether it is refundable or not? As per the airline policy, they are not non-refundable. However, if required passengers can feel free to contact the airline reservation department for assistance and seek all the info.

What are the charges to check baggage with WestJet?

The checked baggage fee is dependent on the fare type purchased by the passenger. So, to help one get a clear idea, one can check out the details mentioned below:

1) Basic and Econo members:

First bag: $30-35.4
Second bag: $50-59
Third bag: $100-118
Fourth bag: 100-118

2) Econo Flex:

First bag: NA
Second bag: $50-59
Third bag: $100-118
Fourth bag: $100-118

3) Premium and business:

First bag: NA
Second bag: NA
Third bag: $100-118
Fourth bag: $100-118


Customer Review

    • Alan
    • 2020-12-17 05:20:11
    • my flight is scheduled for today at 4:30 pm, need help regarding passenger with disabilities as I am unable to reach to the customer service team. please call me on 6103009800.

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