How do I speak to someone at Jetstar customer service?

How to speak to a live person in Jetstar Airways?

Jetstar Airways is a well-known and low-cost airline in Australia. You will be provided with the best services and facilities when you book a flight with Jetstar. For facilitating the passengers with easy booking and various other services, you can contact the customer support of the airline. The representatives of the airline are available 24x7 for your assistance. The details related to Jetstar customer service is provided in this article.

Ways to Speak to Someone at Jetstar Support Team:

When you have any queries or issues related to the services provided by the airline, you have the option to get in touch with the support services of the airline. If you want to contact the executives and don't have any clue how do I speak to someone at Jetstar, choose any of the ways:

  • Jetstar Phone Number +61-383761165 : You can make a call to the customer support of the airline. You need to choose the option to contact the executives and will be connected to the live person. Now, you can discuss your query over the call and ask for assistance. The query is resolved over the phone only. So, it is usually a preferred method for all the passengers to resolve Jetstar related queries.

  • Jetstar official Email- You have also the option to send an email to the support team. The only thing you need to do is drop an email with all the specifications and description of the issue. The executive available in the support team will revert on the same within a given frame of time. It usually takes longer than other methods of contact.

  • Jetstar Live chat Support- If you choose Jetstar live chat option, you will get an instant reply, once connected. This method is used through a chatbox, where the executive is available 24x7. You can explain the issue over the chat and get a reply in the chat itself.

Services provided by support

Although you can contact Jetstar customer service for any query, here is a list of common services provided by the support:

  • Change, cancel or add a booking

  • Refunds

  • Delays or cancellations

  • Book a flight

  • Lost or delayed baggage

  • Complaints or feedback

  • Vouchers or gift cards

  • Frequent flyer program, etc.

For any other query also, you can dial Jetstar contact number Australia 

Jetstar Customer Service Live Person- Contact info 

Talk to someone at Jetstar Customer service AUS by quickly dialing Phone Number 131 538 (+61 3 9347 0091) for immediate assistance to a new and existing booking.

List of Local Phone Number for Jetstar Representative:

Country Phone Number Hours
JetStar Customer Service Aus 131538 24 Hours
Contact Info New Zealand 0800 800 995 24 Hours
Jetstar Phone Number USA 1866 397 8170 24 Hours
For Fiji 800 2171 24 Hours
Jetstar Contact Singapore 800 6161 977 24 Hours
 Phone number for Malaysia 1800 81 3090 24 hours

Jetstar Customer Service Email Address:


Does Jetstar Have Live Chat?

Yes, Jetstar Airlines provides you live chat service to discuss any kind of problem that you see with your flight ticket. You can connect with a live chat support team representative between 8 am and 8 pm AEST, seven days a week. So, go to the customer service page on the website of airline and request a live chat to get in touch with Jetstar live chat representative.

How Do I Contact Jetstar Customer Service?

Contacting Jetstar is quite an easy task; all you need to do is making a phone call and get all assistance. In case you wonder about the contact details, you can go through the information given below:

  • If you are calling from Australia, you can dial 131 538 any day of the week from 8 am to 8 pm AEST.
  • In the USA, you can dial 1866 397 8170 to get in touch with Jetstar customer service. This is number is tool-free and available in the English language from Monday to Sunday. Also, you can dial +613 9645 5999 to get help though charges may apply on calling this number.
  • Passengers from other countries can dial +613 9645 5999 to contact the Jetstar customer service team. The call charges apply and may vary depending upon the country.

How Do I Get a Refund from Jetstar?

You can get a refund by going to the website of Jetstar.

  • Once you reach there, choose the Manage Booking option.
  • Then you have to enter booking reference, email address, and click Manage Booking.
  • After that, you can see a few options to manage your flight ticket. You can select the Request a refund option.
  • By following the on-screen instructions, you need to complete the refund request process. 
  • Once you submit the refund application, you will receive an acknowledgment from the airline. The support team will review your request and give you a confirmation. It will take up to seven working days to receive the refund after accepting the refund request.

Is Jetstar Club Worth It?

Yes, Jetstar Club worth it completely. When you have a membership, you get 20% discounts on baggage. Also, you get an additional flight fare discount. In addition to this, you get discounts on seat selection and lots of other benefits are accessible through Jetstar club. So, if you don't have a membership of Jetstar Club, you should get it immediately to explore the tons of advantages of the program. To get it, you can contact Jetstar customer service on a phone call.

Jetstar Booking related FAQs

How do I earn Qantas Points?

Your Qantas points will vary according to the amount you spend on your travel.

Can I fly with my pet on Jetstar flights?

No, the airline does not allow pet travel.

What can I do if I lose my baggage or it is delayed?

You can contact the support team of the airline to get the info.

What can I do for a group booking?

For a group booking, there must be at least 10 members.

Is there any discount for a group booking?

No, but there are additional benefits for the passengers.

Customer Review

    • Margaret Barton
    • 2021-01-18 04:47:43
    • Had a tribble flight on 14 January from Surfers Paradise to Melbourne 4.40 and would like to talk with someone about it. I am 81 years old and traveling on my one. I am still getting over it.

Leave your review

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