Air Serbia voucher | How do I Earn & Redeem Voucher?

Air Serbia credit voucher: Everything you should Know

If customers cancel their non-refundable flight, they will receive a credit voucher after deducting the cancellation charges, and this voucher can be used for a future booking. 

Who is eligible for a credit voucher?

Credit vouchers can be available by the passengers who cancel the ticket purchased with air Serbia due to covid-19 and other restrictions and air Serbia voucher use for next booking within one year of the period. 

Terms and conditions for credit voucher:

Following are some of the terms and conditions which travelers can keep in mind while using the credit voucher:

  • When you avail of the credit voucher, it can be transferable for multiple or single passenger booking.
  • The credit voucher you will receive has the same value as the original purchase of the ticket but is subject to some deduction made during cancellation. Credit vouchers also include the 10 percent net fare and fuel taxes, if any.
  • You can redeem the credit voucher within one year, and if the new flight purchase is lower than the credit voucher value, then further and subsequent flight vouchers will be made of the value that comes after the difference. 
  • If the new flight purchase has more value than the credit voucher, you need to pay the difference at the time of payment of the flight.
  • The credit voucher cannot be replaced in terms of other services and cannot be redeemed for cash, or it cannot be exchanged.
  • A credit voucher will be issued in the same currency which is used for the original payment.
  • A credit voucher will be made only for tickets purchased by air Serbia and return with air Serbia itself; if you bought the tickets with a travel agency, you need to contact the agency itself.
  • If you did not avail the credit voucher within one year of the request, it expires automatically without any notification and cannot be used further.
  • There are no other options to replace the voucher if it gets stolen, lost, or destroyed. You cannot use this voucher to pay excise taxes, government charges, or additional passenger facility charges. 

How do I redeem my Air Serbia voucher?

After getting the travel voucher from the canceled ticket, many customers need to redeem the air Serbia voucher within the time frame or before the expiry to book the next journey at a reasonable cost. Customers can follow the below steps to redeem the voucher and plan a journey accordingly:

  • Customers need to open the official site of air Serbia and go to the booking option.
  • You need to add your details for booking and select the flight according to your needs. Click to proceed to the payment page.
  • You will see the various options to make the payment and confirm the flight on the payment page. Therefore choose the credit voucher option and proceed further.
  • Your payment will be made through the credit voucher, and you will receive a confirmation mail regarding the purchase with a travel voucher.

Besides this, you can fill the voucher form, which is available on the air Serbia website, and redeem the credit voucher quickly. If you cannot redeem your voucher with the above points, you can contact the air Serbia customer service team directly and solve your problem of how do I redeem the air Serbia voucher by calling on the number +381 11 311 2123. You can also visit the various other contact methods to reach the customer service team, like chat, email, or social media. Customer support is 24 hours available to assist the passengers in no time. They are perfect in their work and guide you properly about the credit vouchers policy.

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