How do I Quickly Get in Touch with TUI?

If You want to get in touch with TUI Customer Service immediately, call TUI phone number 0203 451 2688 (local Number) or +4433 33 365 147 and text at 80247 to obtain help with flight booking, changes, and refund-related inquiries.

How to Speak to TUI?

Follow the below IVR Commands to get through to the TUI Customer service representative who is open 24 hours a day.

  • Dial TUI phone number 0203 451 2688 / +4433 33 365 147
  • Press 1 for Flight booking related Queries
  • Press 3 for Packages related info
  • Press 5 for other services
  • and Press 7 to get in touch with a live agent from TUI Customer Service

Customer service of TUI Group-

TUI Group offers services to different categories of people, like customers, journalists, applicants, and hoteliers. If you are an investor, then there is a completely different team to help you with your queries and issues. So, let’s see how to get the contact information for each category of people.

Steps to reach the customer service for customers, journalists, hoteliers, and applicants-

  • Go to the official website of TUI Group. 
  • On the homepage, you will see the option of “contact”, given on the right side of the page, click on that. 
  • Choose the category you belong to like whether you are a customer, journalist, applicant, or hotelier, and you will reach the contact page of TUI Group. 
  • You may click on the option of “ask a question section” to read the FAQs provided by TUI on different topics.
  • If you don’t find what you are looking for in the FAQs, then, there you will see the contact numbers to talk about different topics.

Steps to reach the customer service for investors- 

  • Go to the official website of TUI Group.
  • Scroll down to reach the bottom of the page, and find the section of “Investors”.
  • Choose the option of “Contact” from there and reach the contact page of TUI for investors.
  • You will find the contact details of different team members of the TUI Investor Relations team, you can either call them or send them an email. 

Does TUI provide the option of live chat? 

TUI Group surely has quite an extended modus operandi, and it also provides multiple ways to the customers to contact it, but if you are looking for TUI live chat support, then you will have to get disappointed. 

There is no live chat support offered by TUI Group, although you may follow the above-mentioned steps to get the helpline number of TUI Group. 

Can I email TUI Customer Service?

Yes you can email your questions and concerns to this email tuipretravel@tui.co.uk

Can I contact TUI for a refund?

  • TUI Group provides services to different categories of people. And, due to unforeseen reasons, you may have to cancel the services you requested from TUI. 
  • In that case, you may ask for a refund, and TUI does provide refunds. So, you can contact the customer service of TUI to get a refund. 

Is there a free phone number for TUI?

If you are looking for a number on which you can call free of cost to reach out to the TUI Group, then you are not going to get any. You will always have to pay a charge to talk to the customer service of TUI. 

What is the best time to get through to TUI? 

The best time to get through TUI is different on different days. You can contact TUI from 9 am to 7 pm from Monday to Friday, on Saturday, you can contact TUI from 9 am to 6 pm, and on Sunday, you may contact TUI from 10 am to 5 pm. So, that is how you can reach out to TUI customer service and have your queries resolved.


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