How do I get in touch with TUI Customer Service?

How to contact Tui Customer Service?

To Get in Touch with TUI Customer Service immediately you can ring on Phone Number 0203 451 2688 or +4433 33 365 147 and text at 80247 either email us at for your flight-related queries. 

There are a number of travel and tourism companies in the world that own airlines, hotels, travel agencies, retail shops, and cruise ships, etc, and help people enjoy integrated services. 

One of those travel and tourism companies is TUI Group. It is a German-based multinational travel and tourism company with its headquarters in Hanover, Germany. It is said to be the world’s largest travel and tourism company which owns- hotels, cruise ships, airlines, and travel agencies. Since it has quite an extended modus operandi, different people might have different queries and issues regarding the different services provided by TUI Group. 

So, are you dealing with an issue or query about anything related to TUI Group? Are you wondering, how do I contact TUI customer service? Then you have landed on the right place, continue reading to know how to reach out to TUI Group. 

Customer service of TUI Group-

TUI Group offers services to different categories of people, like customers, journalists, applicants, and hoteliers. If you are an investor, then there is a completely different team to help you with your queries and issues. So, let’s see how to get the contact information for each category of people.

Steps to reach the customer service for customers, journalists, hoteliers and applicants-

  • Go to the official website of TUI Group. 
  • On the homepage, you will see the option of “contact”, given on the right side of the page, click on that. 
  • Choose the category you belong to like whether you are a customer, journalist, applicant, or hotelier, and you will reach the contact page of TUI Group. 
  • You may click on the option of “ask a question section” to read the FAQs provided by TUI on different topics.
  • If you don’t find what you are looking for in the FAQs, then, there you will see the contact numbers to talk about different topics.

Steps to reach the customer service for investors- 

  • Go to the official website of TUI Group.
  • Scroll down to reach the bottom of the page, and find the section of “Investors”.
  • Choose the option of “Contact” from there and reach the contact page of TUI for investors.
  • You will find the contact details of different team members of the TUI Investor Relations team, you can either call them or send them an email. 

Does TUI provide the option of live chat? 

TUI Group surely has quite an extended modus operandi, and it also provides multiple ways to the customers to contact it, but if you are looking for TUI live chat support, then you will have to get disappointed. 

There is no live chat support offered by TUI Group, although you may follow the above-mentioned steps to get the helpline number of TUI Group. 

How do I contact TUI Airlines?

If you have any queries related to your flight booking with TUI airlines you can speak to our Guest support team which is open 24 hours a day. Here's how you can get in touch with TUI customer service:

  • Call +4433 33 365 147 (calls from abroad will be charged at international rates)
  • Local Phone Number 0203 451 2688 
  • Download the TUI App
  • Use the online form to send a message
  • Text 80247 (text messages are charged at your standard network rate)

Can I email TUI Customer Service?

Yes you can email your questions and concerns on this email

Can I contact TUI for a refund?

  • TUI Group provides services to different categories of people. And, due to unforeseen reasons, you may have to cancel the services you requested from TUI. 
  • In that case, you may ask for a refund, and TUI does provide refunds. So, you can contact the customer service of TUI to get a refund. 

Is there a free phone number for TUI?

If you are looking for a number on which you can call free of cost to reach out to the TUI Group, then you are not going to get any. You will always have to pay a charge to talk to the customer service of TUI. 

What is the best time to get through to TUI? 

The best time to get through TUI is different for different days. You can contact TUI from 9 am to 7 pm from Monday to Friday, on Saturday, you can contact TUI from 9 am to 6 pm, and on Sunday, you may contact TUI from 10 am to 5 pm. So, that is how you can reach out to TUI customer service and have your queries resolved.

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