How do I get a refund from Philippine Airlines? MyPal Request Hub

The Philippine airline is one of the most popular airlines in the Philippines, operating its flights to all major domestic and international destinations. If you have canceled your flight with the Philippines, you can quickly get a refund from Philippine airlines. You can get your refund if you have booked your flight online through the Philippines Airlines official website or offline by speaking to the reservation team. With Philippines airlines, you cannot make a refund request online. To do so, you have to contact the airline.

How may I request a refund at Philippine Airlines?

You can request a refund of tickets booked through the official website of Philippines airlines, PAL contact, or any authorized PAL ticket office using any of the following ways.

  • By visiting PAL ticket offices- To cancel your ticket and request a refund through offline mode, you can visit any of the ticket booking offices of the Philippine airline. A list of Philippine airline booking offices can be accessed by visiting the link https://www.philippineairlines.com/en/aboutus/contactus web URL.
  • By using MY PAL request hub online- you can rebook, convert travel vouchers and refund at your convenience, from wherever you want. You can also check the refund status of your request by using the new follow-up feature of the My PAL request hub. Besides, you can also use the following link to request a refund online https://forms.office.com/Pages/ResponsePage.aspx
  • If you have made a booking via any travel agency, you can ask them for your refund arrangement.

Who is eligible for a refund at Philippine airlines?

All the passengers who have a valid, unused ticket and don't want to travel can apply for a full refund of the PSC. Passengers who are exempted but paid the PSC can also refund the PSC.

What document do I need for requesting a refund?

If you request a refund on your own, you have to provide details like your booking reference number and your valid ID for the refund process.

In case you are making a refund request through a representative, you have to provide the following documents:-

  • Your original valid ID proof
  • Originally Signed authorization letter by you
  • Copy of Signed, valid id of yours

How do I follow up on my refund application?

To get a follow-up regarding your refund application, you can send mails to the following email below after 15 days of your refund application.

  • For refund requests of tickets with flights in the Philippines refunds_domestic@pal.com.ph 
  • For refund requests of tickets with flights booked for outside the Philippines, you can email Refunds_intl@pal.com.ph 
  • For tickets purchased through the PAL website Onlinebooking_refunds@philippineairlines.com 

If you don't get a refund from Philippine Airlines, apart from sending an email, you can also speak to the Philippines airline's customer representative Manila, Philippines – (+632) 8855-8888; 7:00 AM to 9:00 PM (PH Time) or USA/Canada – 1-800-435-9725(operates 24/7) to follow up on your refund.


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