How do I contact Vietnam Airlines Customer Service?

How do I call Vietnam Airlines customer service?

Vietnam airline is the carrier of Vietnam with its headquartering in Long Bien district Hanoi. The airline operates in more than 17 countries across the globe. Vietnam airlines give its customers many ways to get in touch with customer service.

Ways to get in touch with Vietnam airlines:

To get in touch with the Vietnam airlines, you visit their official webpage i:e www.vietnamairlines.com.On visiting the webpage, you will find different sections indicating through which, you can get in touch with the airlines.

Via Phone: 

in case if you want to speak directly to Vietnam airlines customer service representative, you can directly call on their official number. For customers from the United States of America, you can dial their official number+1 (866) 677-8909. If you are from the UK, dial +44 (0) 20 3263 2062 and for customers from Australia can call at (61-2) 9285 4700 and for the Canada region, the official number is 778 379 2001

Via FAQs: 

you can go through their FAQ section, where your query may be already listed, through which you can get your queries solved. To change your flight schedule or to request a refund there is a different tab titled ticket change/refund. On clicking the tab, a new window will open up. In case, you want to change your flight schedule or request a refund you have to fill in your PNR code, last name, and address.

Via social media: 

you can also reach out to airlines by clicking on their social media tab and can get connected to the airline via social media platforms like Vietnam airlines facebook page

Via email us: 

Apart from this, you can directly mail in the airline. On clicking the link email us, a new window will open up with a form. You have to fill in some essential details like travel inquiries, contact information, etc.

Vietnam Airlines FAQs:

How do I get a refund from Vietnam Airlines?

Depending on the interest, the customers can choose to opt for a refund or a voucher.

  • If the customer chooses to get a full refund, they can get a 100% refund.
  • Or you can have a voucher in exchange for a refund, they can go for it.
  • The customer can redeem the voucher to make a new purchase of a Vietnam airlines ticket after five days and up to one year.
  • The ticket should have the same name as the person, to whom the voucher was issued.
  • If the refund request is made from the customer end then, the refund amount will depend upon your ticket type.
  • In case, you have booked a ticket from the office, contact directly to the office.
  • In case, you have booked the ticket online or through the app. Then, you can send a request for the same by visiting the official website. Filling in your required details, you can request for refund.
  • You can also contact them for the same by writing them on official mail id i: e onlinesupport@vietnamairlines.com.

Are Vietnam airlines any good?

Vietnam airlines is however a pocket-friendly and budget airline, but the after service that is once you have purchased a ticket of Vietnam airlines is not up to the mark. The airline is known to reschedule its flights and, in-cabin, service is also not that good.

Going through the information above you must have got the answer to your query how do I contact Vietnam airlines? For any additional information please feel free to comment.


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