How to contact Vietnam Airlines Customer Service?

You can contact Vietnam Airlines customer service within Vietnam by calling the number 19001100, and you can use the number +84 24 38320320 to call from outside of Vietnam. After dialing the number, follow the IVR instructions to get to an agent. Before calling the number, you must keep the relevant documents handy to provide the required details readily. 

How to get through to Vietnam Airlines by Email?

You can get through to Vietnam Airlines by email by using the email address Elaborate on the query and mention your contact number so the airline can quickly get back to you with the solution.

Vietnam Airlines Head Office:

You can also write your concerns through mail at the address: 200 Nguyen Son Str., Long Bien Dist., Hanoi, Vietnam

How to chat with a Vietnam Airlines Representative? 

You can chat with a Vietnam Airlines representative using the Vietnam Airlines chat support by visiting the official website. Click the chat icon on the homepage, type in your query, and start chatting.

Does its contact center operate 24 hours?

Yes, the contact center operates 24 hours daily, 7 days a week.

Most Asked Queries by People:

Below are the questions which are asked by the passengers willing or traveling with Vietnam airlines.

Q1. How to contact Vietnam Airlines in the USA?

You can contact Vietnam Airlines in the USA by calling the phone number, email address, or office address. The details are given below.
Via the phone number:
You must dial the Vietnam Airlines phone number +1 (866) 677-8909, which is toll-free, and follow the IVR instructions to get to an agent. The agent will provide the best answer to your query.
Via the email address:
You can send an email to You must write your query in detail and your contact info to get a reply.
Via the office address:
You can visit the airline's office and speak to a customer service agent. The address is given below.
1388 Sutter Street, Ste 500, San Francisco, CA 94109, United States 

Q2. How to connect to Live Agent at Vietnam Airlines in the UK?

  • You can communicate with an agent at Vietnam Airlines from the UK by calling +44 (0) 20 3263 2062. 
  • Passangers can write an email using the address given below. Use the relevant email address to quickly get the solution to your query from the concerned team. 
    • Reservation/Ticketing: 
    • Customer care: 
    • Lotusmiles: 
  • City office at the address below: 4th Floor University House 11-13 Lower Grosvenor Place, SW1W 0EX, London, UK. 
  • The operational hours are from 09:00 to 17:30.
Vietnam Airport Office in the UK
You may visit the airport office, make a call or send an email and speak with a customer service agent to get the solution to your query. The details are given below.
  • Airport Office address: Heathrow Airport T4 Room 4001 North East Extension,TW6 3FB, London, UK 
  • Telephone number: +44 (0) 20 8745 0227 
  • Email address:

Q3. How to talk to Vietnam Airlines in Australia?

You can talk to Vietnam Airlines in Australia by calling the customer service number, emailing, or visiting the office.
  • If you are calling from Sydney, the number 61-2 9285 4700 can be used, and to connect from Melbourne, you may call the number (61-3) 8605 7888.
  • Customers can email to get in touch with a representative.
  • The City Office Address: Level 25, St. Martin Tower Suite 25.03, 31 Market Street, Sydney NSW 2000 
  • The working hours are from Mon - Fri 09:00 am – 05:30 pm.

Q4. How to call Vietnam Airlines in Canada?

  • You can call Vietnam Airlines in Canada via the Vietnam Airlines contact number +1 (415) 677-0888/8909/9088/8968 or call the toll-free number +1 (866) 677-8909. 
  • An email can be written to the airline using the email address
You can contact the team at Vietnam Airlines using the information above. If you need more help, visit the official website or call the customer service number.
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