How Do I Contact Japan Airlines(JAL) Customer Service

Japan Airlines Customer Service: How Do I Contact JAL

Are you looking for any type of assistance like flight queries, baggage information, coupons-related help, mileage help, or any other, Well, here you will get the categorized information and help related to Japan Airlines. Japan airlines offer its customer service in various ways through which you can easily resolve your issue. The customer service info is available, please find out the relevant one as per your need.

Speak to a Japan Airlines(JAL) Representative:

If a customer wants to talk to the Japan airlines customer service, call at 1-800-525-3663*(USA/CANADA) or +1-310-607-4160 for an outside location. Now press 1 for English languages, Wait for the response and speak to the agent.

Contact a live person at Japan Airlines by Phone: 1-800-JAL-FONE

  • Dial JAL phone number 1-800-JAL-FONE (1-800-525-3663*)
  • Press 1 for "Flight Arrival & Departure"
  • Press 2 for "Baggage Information"
  • Press 3 for "Coupan, Mileage and Password Change"
  • Press 4 for "Reservation & Ticket"
  • Press 5 for "Award Ticket Info"
  • Press 8 for "Other services"

Various ways to connect with the JAL customer service team

Calling on the Helpline Number

The passengers of Japan Airlines can come in contact with the customer care executives by calling on the Japan Airlines contact number. They need to input some keys based on the issues they are facing, and then they can reach the customer support executives of this airline. The passengers can discuss their issues with them and can get their issues resolved.

Chatting with Them

The passengers can chat with the agents of Japan Airlines if they feel uncomfortable in talking to them over the call. The agents of Japan Airlines can chat with them and will provide the resolution of their issues. They are good at providing the resolution to their minor issues.

Email Support

The passengers also have the option of writing the emails to the executives, and they will revert you with the solution to their issues. If we talk about the time they take to assist the passengers, then let us tell you that it is slow from calling or chatting.

Talk to Japan Airlines Customer Service Live Person:

So passengers can dial 1 (800) 525-3663(USA/CANADA)  the Japan airlines customer service phone number by categories and easily speak to the JAL customer representative.

Domestic Flights:

1. On/Before September 23

  • 0570-025-071 (*1) For Reservations
  • 0570-025-022 (*1) For Award Reservation Desk
  • 0570-025-039 (*1) For Mileage Bank Center

2. On/After September 24

  • 0570-025-121 and 03-6733-3062 (*2) For Reservations Help

International Flights

1. On/Before September 23

  • 0570-025-031 (*1) For Reservations
  • 0570-025-103 (*1) For Award Reservation Desk
  • 0570-025-039 (*1) For Mileage Bank Center

2. On/After September 24

  • 0570-025-121 and 03-6733-3062 (*2) For Reservations Help

Important Notes:

  • *1 Original contact number will be service in Japanese only
  • *2 Dial for the international call using a mobile phone
  • * It means conversation over the phone call will be recorded

Services that the Customer Service Executives Provide

  • The executives provide 24/7 assistance to the passengers.
  • They assist the passengers for the reservations in Japan Airlines.
  • Helps in finding the lost baggage of the passengers
  • It can help passengers resolve the issues of change or cancelation of their flight in Japan Airlines.

How to avail 24-hour Information Flight Services on JAL

  • When the passengers call on the helpline number, they need to show the caller ID of their phone, or they can also add “186” before the helpline number.
  • The service is not available in some circumstances, like surrounding noise, telephone settings, or the maintenance of the system.
  • The passengers might not be entitled to search the codeshare flight that is operated by the airline other than the JAL group.

Special Assistance that the airline Provides for the Mothers Traveling with Small Babies

  • The passengers of this category can select the seats until 20 minutes before the scheduled departure time of the flight.
  • The passengers can borrow the child seat free of charge for the children between 8 days and two years of age. The passengers can contact the special assistance desk at least three days before the departure of the flight.
  • The passengers will require no reservation if they want to check a child seat as baggage instead of bringing it aboard.
  • Strollers are available for use inside the airport.
  • This service is available only for passengers traveling in domestic flights.

Benefits of traveling with Japan Airlines

  • The passengers of Japan Airlines can benefit a lot while they are flying. Let us have a look at some of the perks that the passengers can enjoy:
  • The passengers of Japan Airlines can go for reserving the special inflight allergy-friendly meal in advance.
  • Coming on the entertainment, you can enjoy a wide range of audio genres.

This is all about the Japan Airlines. You can contact the Japan Airlines contact number if you want to know more about this airline. The executives are devoted to cater to all the needs and requirements of their passengers.

How do I email Japan Airlines?

If you have any queries, feedback, or want to make a complaint at Japan Airlines, you can drop an email at In the email, you need to enter the name, reservation details, and explain the situation for which you want to send an email. Once you send the email, you agree with the Privacy Policy of the airline.

Once the email is received by the airline, you get an acknowledgment from the airline. And you will receive complete support from the Japan Airlines email contact team.

Mostly Asked Questions

How do I get a refund from Japan Airlines?

Once you cancel a flight ticket on Japan Airlines, you can request a refund within the limited period that is within 1 year and 1 month from the date of the ticket purchase. You can visit the website of Japan Airlines and go to the Manage Booking section. There you can request a refund for your flight. Also, you can send an email to the Japan Airlines email contact team to get a refund.

How Do I find my JAL reservation number?

When you book a flight ticket online, you receive a confirmation email for your bookings on Japan Airlines. You need to check that email in which you can find the JAL reservation number. The JAL reservation number is usually of 6 digits a combination of numbers and alphanumeric characters.

In case you don't have an e-ticket itinerary or receipt, you should contact the JAL international reservation support team to get all details.

How do I cancel my flight with Japan Airlines?

If you wish to cancel your flight with Japan Airlines, then there are certain things that the passengers may stick to. For instance,

  • You can connect with the customer representatives at Japan airlines by dialing the Japan Airlines phone number 1 (800) 525-3663, to proceed with cancellations. Over the call cancellations are great and also are convenient at the same time.
  • You can also utilize the official website of Japan Airlines through which you can proceed with online cancellations. All you need to do is visit the official website and there you will find the ‘Manage my booking’ option. Click on that and proceed as directed to finally cancel your flight reserved with Japan Airlines.
  • Another thigh that you as a passenger can resort to is ‘At the Airport’ cancellations that are quite expensive when compared to the former means listed above. There is an additional charge levied apart from the cancellation charge.

Are Japan Airlines refunding tickets?

Refunds are generated at Japan airlines, upon successful completion of cancellation. The refunds issued are in compliance with the refund policy followed by the airline.

For the reservations of the refundable tickets, Japan airlines are refunding the amount. However, you can take travel credit if you have made a reservation for non-refundable tickets.

Which terminal is Japan Airlines in Manila?

Terminal 1 is the major departure and the arrival Terminal for Japan airlines. Terminal 1 at the Manila International Airport (NINOY AQUINO) is the centre of operation for the JAL flights in Manila.

What terminal is Japan Airlines in the Philippines?

As far as the terminal is concerned, Japan airlines, JAL, operates from Terminal 1. Terminal 1 at the Manila International Airport (NINOY AQUINO) is the centre of operation for the JAL flights in the Philippines.

Is Japan Airlines a good airline?

Japan airlines are indeed a good airline, owing to the fact that it provides a myriad range of services to passengers from across the globe. Not only does the airline offer impeccable services, but at the same time, the airline also focuses on making the entire journey a taste of comfort for the travellers.

When you have made reservations with Japan Airlines, you are in for a best-in-class experience which further enhances the overall experience of the travellers.

You get to experience the following:

On-call assistance is provided round the clock to address all the queries and concerns of the passengers from across the globe.

In-flight amenities and facilities include delectable cuisines, an entertainment zone, and seats with extra legroom.

Customer Review

    • Elpidio P. Ramirez
    • 2020-10-30 05:15:22
    • I will be travelling to Los Angeles,USA on the early part of January 2021 with Japan Airlines having an stop-over in Narita, Japan.Just want to know if there is any requirements staying at the airport during this pandemic.Thank you.
    • Sylvia Barker
    • 2021-12-28 07:18:30
    • Please let me know if Japan Airlines would consider hiring a minority/felon being released from probation. Also If there are reservation positions located at LAX Airport.

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