How do I contact (speak to) Hainan Airlines Customer Service?

How do I get in touch with Hainan Airlines?

Hainan Airline headquartered in Haikou, Hainan. Only some people know that it is the largest civilian-run & majority state-owned air transport company. It offers scheduled domestic & various international services on about 500 routes. Hainan airline's customer service network and is through different methods. You can contact the Hainan airline by various ways like Telephonic conversation, Social media, etc. It is also really effective in resolving the problems. The customer care services & delivery mechanism of the airline makes it different from others.

Ways to contact Hainan airline customer service

Below are the various ways to speak with Hainan airlines representative for your fight ticket-related queries.

Via Telephone

You can contact the customer support team of the airline via call as there are different numbers to contact the team.

  • As for general queries, please call +86-898-95339 (International rates apply)
  • Hainan Airlines Customer Service for the USA: 1 (888) 688-8813
  • For customers with hearing or speech impairment, please call 711

Via Email: 

There are a number of email addresses when you are looking for email support, check out the different emails.

  • For reservation inquiry, you can contact through usservice@hnair.com or usaheldesk@hnair.com
  • For ticketing issues, feedbacks and complaints you can contact webetservice@hnair.com

How do I cancel my flight on Hainan?

There are many reasons which lead to the cancellation of the Flight. To cancel the Flight on Hainan Follow these steps carefully:

  • Firstly open the browser of https://www.hainanairlines.com/ and tap the login button.
  • Then enter your details & click to connect.
  • After completion of the second step click on the Lights tab which is basically on the top of homage
  • In this step you will get redirected to many links & URLs.
  • Click on Manage Hainan Airline Booking.
  • You will see the link to cancel Hainan Airline Booking click that to proceed further.
  • Tap the Manage Reservation now you will get redirected to a new page.
  • In the new page press the button of Cancel Hainan Airline reservation.
  • Finally press the continue button & proceed further.

Is Hainan a Good Airline?

Undoubtedly, Hainan airline is a good airline. It is a brand in itself with many achievements in the domain of Airlines. It has specialized for providing the best services to its customers in cost-effective manner. Trip with Hainan airline can be memorable due to its high standards and customer friendly services. It is certifies as a 5-star airline by the authorities due to its high standard services, onboard product & staff services given to the customers. Its popularity is also increasing due to its low cost. The product & service rating of the airline is in a very good position. Product rating consists of the determinants like seats, amenities, food & beverages etc and Service ratings include cabin staff & ground staff.

If you face any query regarding Hainan Airlines you can also contact through Hainan Airlines phone number. You will get redirected through their customer support service.


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