How to talk to Emirates? Ways to Reach Customer Service Dept

How to Reach Representative at Emirates?

In the past few years, customer support services have gained popularity among people, especially when the queries are related to travel or airline policies. Further, for travelers who are wondering whether Emirates Airlines also offers customer support services, they would be glad to know that the airline has introduced different modes of communication that one can opt to reach out to the airline representative.

Get Immediate Response by Emirates Customer Service

Dial 1 (800) 777-3999 and make an initial request to speak to a rep at Emirates customer service dept. If you want to skip the automated voice prompts, say "Agent" or "Representative." after and get an immediate response.

Different Ways of Reaching out to Emirates Rep

For travelers who have queries regarding the Emirates reservations and policies, they can opt for assistance from Emirates Customer service 24/7 where an airline representative is assigned to the traveler to resolve their queries and issues. Further, for those who are wondering what are the different modes of contacting customer service, they can check out the contact options mentioned below.

Over a phone call

One of the basic and easiest ways to reach customer service is by dialing the Emirates contact number where an airline representative is designated to the passenger to resolve their queries and issues.

Live chat assistance

Moreover, the airline has introduced a live chat support service where one can promptly seek assistance from the airline travel experts within five minutes of sending out the query.

Social media handles

  • Also, the passengers can seek Emirates Customer service 24/7 by accessing the airlines Facebook and Twitter handle and seek prompt assistance for their queries.
  • Apart from the stated options, one can visit the physical offices of the airline or simply fill a feedback form for complaints and queries.

Emirates Airlines Customer Service Plan and Commitment

As Emirates Airlines strives to offer its passengers the finest customer support services, the airline has introduced a customer service plan that helps one understand the services that they can render once they dial Emirates contact number. So, here are some of the essential services included in the customer service plan of Emirates.

  • Providing information about the lowest fare available for booking reservations.
  • Informing travelers about the possible delays, diversion, and cancellation of flights.
  • Delivering the baggage in time and resolving other related issues
  • Offering refunds for the flight tickets canceled within 24 hours of the booking.
  • Assistance for availing quick refunds against the canceled flight tickets
  • Help for accommodating passengers with special needs and disabilities.
  • Details regarding the minor traveling with an adult
  • Information about airline policies, services, and other programs.

How to talk to Emirates Representative?

  • Dial 1(800) 777-3999(USA/CANADA) for flight and fare-related queries.
  • Also, get help with Emirates email
  • For Uk region dial customer service(UK) +44 344 800 2777 toll free.
  • Visit the official website and get help with the "Contact Us" section

Emirates Airlines Customer Service Official Information

Emirates is an airline service that assists its customers with its exceptional customer service. Below are the official details about Emirates customer service.

Emirates Official Website

  • Official Emirates Airlines website URL:
  • Language Availability: More than 20 popular languages.
  • You can View, Book, and Manage your flight via the official Emirates website.
  • Use the official Emirates Airlines Android or iOS app to get the customer support details. 

Phone Contacts Info

  • The Emirates airlines customer service contact number is: 1(800) 777-3999
  • For General Queries: 1(800) 777-3999
  • Customer Service UK: +443448002777

Live Chat Info

  • You can get virtual assistance through "Live Chat" feature.
  • The wait time ranges from 30 seconds to 5 minutes.
  • Enter the complete name of the passenger along with its Email ID.

Emirates Airlines Local Offices

  • Local offices are available in various cities throughout the world.
  • Local ticket offices are authorized by Emirates and can be reached through Google Maps.
  • Given the health concerns, you are advised to call the ticket office instead of visiting there.
  • Visit or call the local office during working hours on weekdays.

Email Address Details

  • The official email on which you can contact Emirates by email is
  • You can also contact the Emirates for any specific region on a separate email ID given on Emirates official website.

Emirates Airlines Executive Contact by Role

Primary Contact: Andre Fick

Role & Responsibility: Head of Customer Strategy
Address: 55 East 59 Street, Floor 5 New York, NY 10022

Secondary Contact: Mostafa Karam

Role & Responsibility: Senior Vice President(Customer Affairs and Service Audit)
Address: 55 East 59 Street, Floor 5 New York, NY 10022

Nigel Hopkins: Executive Vice President(Service Departments)

Address: 55 East 59 Street, Floor 5 New York, NY 10022

Chief Executive: Sir Tim Clark

Role and Responsibility: President
Address: 55 East 59 Street Floor 5 New York, NY 10022

How do I submit a complaint to emirates airlines?

If you are not happy with the services or you had a bad experience with Emirates, you can complain. You can submit your feedback or complaint on the feedback form of Emirates.

The customer affairs team will review your query and email you with a unique reference code. In case you are not satisfied with the initial response, you can revert on this email. If your query is still not resolved or for any further redressal of the complaint, contact the Appellate Authority by writing and mailing on the postal address:

Customer Affairs and Service Audit


PO Box 686

Dubai, United Arab Emirates

if you want to drop feedback or any complaint then click here to raise your issue.

How do I contact customer affairs or other departments of Emirates?

If you have any other issue than Emirates complaint, you can contact the customer affairs of Emirates. To contact the customer affairs department for any of the services offered by the airline, you can either use the phone number or the mailing address, as mentioned below:

Customer Affairs and Service Audit


PO Box 686

Dubai, United Arab Emirates

For any other department of Emirates, you can write to the mailing address, as mentioned below:

Emirates (Name of the department)

P.O. Box 686

Dubai, United Arab Emirates


You can contact the customer service of Emirates for any kind of queries and issues related to the services of the airline. The contact details are available under the contact section of the Emirates website. The options of contact in Emirates are call, email, or live chat, and all these options are available 24x7.

Does Emirates airlines have live chat?

Well, Yes emirates airlines also provide live chat support to the passengers. You can visit the Emirates help page where you can see the virtual live chat assistance section( Usually wait time 5 minutes) for flight-related assistance.

Common FAQs related to Emirates Airlines Services

How to contact Emirates Airlines customer service?

For contacting Emirates Customer service 24/7, the passenger can dial the general queries number 1 (800) 777-3999(USA/CANADA) or opt for assistance via live chat and social media handles.

How do I contact Emirates Holidays?

Please dial 020 8972 8951 and get assistance related to the Emirates holidays. You can also contact the agent at Emirates holidays by dropping an email at

How can one contact Emirates UK customer service?

You can call at +443448002777 Emirates UK customer service center at London airport and get assistance with your general flight queries by Emirates live experts.

How can one send an email to Emirates Airlines?

For the passengers who wish to seek assistance from Emirates customer service using email assistance, they can look for the official email address and seek required assistance to manage their reservations.

How can one claim a refund from Emirates?

For claiming a refund from Emirates, the passenger needs to cancel their booking with the airline and the refund amount will be processed in 20 business days.

How long does it will take for a refund from Emirates?

If you want to get a refund from Emirates airlines, you have to go through the below-described steps:

  • Firstly, open the official website of Emirates airlines.
  • Proceed to the Help section. Under this section, you will see the "refunds requests" option and then click on it.
  • The refund request form will appear on your screen. Complete the form by providing the necessary details.
  • Then, Click on the submit option to process the refund for your canceled flight.
  • Your refund will get processed within 90 working days, and the credit card users will receive it in 3 to 5 working days.

How do I check my flight status on Emirates?

If you want to check your flight status on Emirates airlines, you are supposed to follow the below-mentioned instructions:

  • Navigate to the official website of Emirates airlines.
  • Next, log in to your account and choose your flight number before you provide your PNR number in the required space.
  • Click on the "Check flight status" tab, and then you are done.

Customer Review

    • Iwebuka paul leo
    • 2020-11-24 04:41:06
    • A friend sent me a package from Florida but am yet to receive it here in nigeria
    • Ivan Vandorpe
    • 2021-05-31 08:53:16
    • Dear, I am about to book a flight from DPS Denpasar to BRU Brussels, departure on July 2 return August 9, but Denpasar international airport is still closed, can you confirm that the flight does depart from Denpasar directly to Dubai? Best regards and thanks. Ivan Vandorpe

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