How Do I Contact Air Serbia Airlines Customer Service?

How Do I Contact Air Serbia Airlines? Get Complete Detail

Air Serbia offers you world-class flight services at a reasonable fare. The airline also takes care of every passenger who travels through Air Serbia. Moreover, to provide hassle-free services, the airline gives you round the clock customer service. Besides, if you are wondering how to contact the Air serbia customer service, you may go through this post. Here you will get all information about the ways in which you can connect with the support team experts.

Ways to Contact Air Serbia

Through a Phone call

You can dial the contact number of Air Serbia at 0800 111 528. You can call on this phone number when you are in Serbia. If you are calling from other countries, you can dial +381 11 311 21 23 to get all information about your reservations and flight status.

Sending an Email

When you find it less suitable to talk over a phone call with the customer service team members, you can send an email at callcenter@airserbia.com. All you need is to compose an email in which you should mention the problem that you see and required assistance. The support team representative will assist you thoroughly without much of a stretch.

Social Media

Air Serbia is active on almost all social media platforms like Facebook, Twitter, Instagram, YouTube, LinkedIn, and so on. You can visit the profiles or accounts and post your query. The Air Serbia customer service team immediately answers your query and fixes the issue that you see with the airline's service.

Contact Air Serbia Customer Service:

  • Online help by visiting www.airserbia.com (Just click on I want to enquire about a refund within the "Contact section")
  • By dialing customer service number on + 1 (718) 7258642 (calls from the U.S)
  • For special assistance dial + 1 (888) 3909847 (phone number for U.S. customers)
  • Dial +381 11 311 2 123 (for calls abroad) or 0800 111 528 (calls from Serbia)
  • Get help by writing an e-mail to refunds.us@airserbia.com

What is Air Serbia Airlines Customer Service Plan?

Developed in accordance with the United States, the Air Serbia customer service plan is governed by the Department of Transportation which is also known as DOT. Through this, the department serves the passengers with a high level of professionalism, competence, and service making their travel convenient for all. Also, the passengers are provided all the required assistance in a courteous and prompt manner.

Since the customer service plan does not belong to Air Serbia’s General Conditions of Carriage, all the contractual obligations and rights concerned with your travel are attributed to Air Serbia’s General Conditions of Carriage.

This customer service plan is applicable to the transatlantic routes operated by Air Serbia to or from the United States. This includes:

  • Passengers with disabilities
  • Lowest fare available
  • Disclosure of information
  • Delivery of baggage
  • Response to customer complaints
  • Refunds
  • Delays, cancellations, and diversions
  • Tarmac delays
  • Overbook
  • Flight cancellations and missed connections
  • Changes to the travel itinerary
  • Holding reservation

Aside from this, to avoid any kind of hassle while communicating with a live person, you should dial the Air Serbia contact number. The helpline is accessible 24/7 to assist you without wasting your time.

How do I contact Air Serbia by email?

Customer service has always been a priority for Air Serbia. Hence, it provides the most convenient ways for its customers to contact it. There are two main ways to get the customer service of Air Serbia. One way is to call on the customer support number, and the other one is to contact Air Serbia via mail. If you want to get Air Serbia email contact information, all you have to do is reach the Air Serbia website. At the bottom side of the webpage, you will see the option of “contact,” and under the “contact” option is given the official email address of Air Serbia.

Click on that email address and send an e-mail to the customer service of Air Serbia at callcenter@airserbia.com and refunds.us@airserbia.com(for refund), and you will get a revert within 24 hours.

What terminal is Air Serbia at JFK?

John F. Kennedy International Airport is the world’s 20th busiest airport. Out of JFK, more than 70 airlines operate almost daily. Each airline has got its terminal, and Air Serbia has its terminal at JFK too. Terminal 4 is the terminal of Air Serbia at JFK.


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