How Do I Contact Air New Zealand Customer Service

How Do I Communicate Air New Zealand Customer Service?

With the incredible services, Air New Zealand has won millions of hearts of passengers and has attracted them to use the services. You can make use of the amenities and the facilities that are endowed by the passengers and can avail of many vacation packages and deals. Despite all these services, you can sometimes face issues in this airline. So, let us look at the ways of contacting the live persons of this airline.

How Do I contact Air NZ?

a) Phone bookings and other Enquiries

  • For online bookings: Within the USA one can dial the toll-free number 1-800-262-1234.
  • For sales and bookings-related queries: Dial 1-800-262-1234 for prompt assistance.
  • Airpoints-related queries: One can dial 1-800-262-1234 from/ within the USA.
  • For baggage-related services: Dial 1-866-767-2247 and press 8.
  • For customer with disabilities: Dial 1-800-262-1234 and manage their reservations
  • Customer relations team: One can dial +64 (0)9 366 2929

b) To contact the special assistance team

  • To contact the team: Dial 1-800-262-1234
  • For TTY ( trouble hearing) assistance: 0800 4 711 711
  • For special assistance: One can dial 0800 737 000

Types of Help Requests of the Users

  • Special assistance: How can we arrange the special assistance on my flight?
  • Baggage help: Get the help in the case of lost luggage
  • Baggage restrictions: Know the policies related to this.

When can you use Oscar Chatbot to Communicate? 

You can make use of the chatbot when you have some minor issues, and you know that you can get the direct answer to your question. You can choose your question out of the already-installed questions, and then you will get the automated answers to that.

How can Oscar chat help you? What assistance can you take from this?

If you feel that you are stuck anywhere between the process, then you can freely go for this step. This will help you by giving the computerized answer to your question. You can get assistance like:

  • Checking the Airpoints balance
  • Confirm the seat selection
  • Resetting the password
  • Resend the booking confirmation

Things you should have at the time of calling the customer service executives?

At the time of calling the Air New Zealand contact number to get the assistance, you will be required to have few handy things.

  • Booking reference number
  • Airpoints number
  • Family name used for real booking

How to Contact the Special assistance team of Air New Zealand?

When you think of getting special assistance, you might not necessarily know about how to get special assistance from the airline. You can call on the helpline number to get connected with the special assistance team, and they will help you out to provide you with the information you need.

How can I email Air NZ?

For the travelers who are looking for details on how they can send out an email to Air New Zealand, well they can subscribe to the email service of the airline and keep a track of the latest offers, and even manage their bookings in time.

How can Airpoints members can manage their email preferences?

For managing the email preferences, the Airpoints members are required to follow the steps mentioned below:

  • Login to the Airpoints accounts and open the profile.
  • Now, select communications preferences and pick the email updates that they wish to receive.
  • Moreover, for booking-related assistance and updates, the traveler can opt for this service under the travel preferences section.

Besides, for spam and data protection queries, the traveler can feel free to reach out to the customer service using the 24X7 service and modify their preferences accordingly.

Alternative ways of contacting Air New Zealand

For the travelers who failed to reach out to the airline by using either of the options, they can opt for contacting the airline using various social media handles:

  • Facebook: The travelers can reach out to the airline over Facebook messenger using this link Air New Zealand Facebook.
  • WhatsApp: Further, to seek prompt assistance, the traveler can send a message on @airnz.
  • Twitter: For sending messages on Twitter handles, the traveler can use this link @FlyAirNZ.
  • Ask Oscar: Besides, the traveler can resolve their queries by seeking solutions for the general queries by using the online chatbot service on the official website.

Further, for the non-urgent queries, the travelers can send out an email by filling up an online form along with the description and sending out an email to the airline to seek required assistance.

What time does Air NZ call Centre open?

In general, one can reach out to the Air New Zealand customer support 24X7 but the customer relations are only from Monday to Friday between 9 AM- 5 PM (NZ time).

Is calling Air New Zealand customer service free?

As most of the support numbers are toll-free numbers, the traveler can reach out to the support for free. However, the traveler might be charged a minimal cost while reaching out to customer relations depending on the location. 


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