How do I contact Air China Customer Service?

Air China is the flag carrier of China, and it is one of the big three mainland Chinese airlines. It is among the few world airlines which flies to all six inhabited continents. Passengers traveling with Air China might need assistance before, during, or after the trip. To help the passengers, Air China has a team of customer service agents who can help resolve any service-related queries. Passengers can make a call at Air China phone number 1 (800) 882-8122 to get the required assistance. The phone call services are available from 06:00 -21:00 (Monday to Friday) and 7:30-16:00 (Saturday, Sunday, and holidays). Here are the steps for making a phone call:
  • Dial the number mentioned above.
  • Carefully press the key to speak to an agent.
  • Wait on hold according to the wait time.
  • After that, an agent will connect.
  • Speak to them and explain your issue.
  • Follow their instructions to resolve the issue.

How to contact Air China by Email?

Passengers who wish to contact Air China customer service executives via Email can write to them at ffp@airchina.com. Air China uses phone call services as the primary source of communication with its passengers. However, if a passenger is unsatisfied with the assistance over a phone call, they can use the Email services. Please remember that the Email should be well-written and contain all the information related to the issue. Passengers also need to provide their contact details for any further assistance. To locate more Email addresses, follow these steps:
  • Visit the official website of Air China.
  • Select the country and language.
  • Click on the call center icon at the top panel.
  • The call center page will open.
  • Scroll down, and you will see the Email addresses.

Does Air China have a chat option?

No, Air China doesn't have a chat option on its website. Travelers who wish to contact Air China customer service via chat can use the social media platforms. Air China is available to be contacted on Facebook and Twitter. Although Air China doesn't necessarily engage to assist social media platforms, travelers can still try their luck and send a text. Send a text explaining your issue, and the agents will revert when they receive the message. 

How do I contact Air China from its serving destinations? 

Passengers can contact Air China from its various serving destinations via phone, Fax, and Email. The list of the countries, along with the contact numbers and service hours, has been mentioned in the following list:

  • Americas - Tel: +1-800-882-8122; Fax: +1-310-322-1133. The business hours are from 06:00 - 21:00 (Mon to Fri) and 07:30 - 16:00 (Sat, Sun, and holidays).

  • China - Contact no. : +86-10-95583 and +86-10-59281588.

  • Europe - For assistance in Chinese/English/German, Tel: +80086100999; Email address: ca-europe@airchina.com. The customer service hours are from 06:00-22:00 (Mon to Sunday).

  • Europe- For assistance in other European languages, French service email: airchinaparis@airchina-fr.com (09:00-17:00), Italian service email: rome@airchina.it and milan@airchina.it (09:00-13:00, 14:00-17:30), Spanish service email: comercial@airchina.es (09:00-14:00, 15:00-18:00).

  • Russia - Email address: mowticketing@airchina.com and the service hours are from 09:00-17:00 (Monday to Friday).

  • Japan - Tel: 0570-0-95583; Fax: 03-3501-1801. The service hours are 24 hours a day, seven days a week.

  • Australia- contact number: 1800-860-999, available from 10:30 am to 08:00 pm, seven days a week.

  • Korea - Tel: 80086-100-999 and press 1 for Korean (toll-free) available 24/7 if calling from South Korea; dia 001, the customer service hours 9:00 am to 6:00 pm, 365 days a year.

  • Singapore - contact number: +1-80086-100-999, business hours:08:30 to 18:00, Monday to Sunday.

  • India - contact number: 0008000501566

  • Hong Kong, China - contact number: +⅙-80086-100-999, business hours:08:30 to 18:00, Monday to Sunday.

  • The Philippines - contact number: +80086-100-999, business hours:08:30 to 18:00, Monday to Sunday.

Where is Air China's headquarters in the U.S.?

The headquarters of Air China in the United States is at 2131 E Maple Ave, El Segundo, CA 90245, U.S.A. Travelers who want in-person reservation assistance can visit the headquarters of Air China. Make sure to make an appointment via call before visiting the office of Air China.

What is the best time to call an Air China representative?

Air China provides services to all six inhabited continents, so having a fixed time for all the countries is impossible. The customer service hours for calls at Air China are different for most countries. Calling the airline early in the morning is advised to avoid a long wait time. There are only so many times to call an Air China representative as there aren't 24-hour services, so stick to the timings for your country or use the call-back option.

Final words:

Air China has created a strong position in the world air transport market because it caters to the needs of the passengers. They provide multiple ways to contact their customer service so passengers don't have to worry about getting assistance. If you want to know more about the services and facilities offered by Air China, then make sure to visit its official website. 

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