How do I complain to official Cathay Pacific

How do I make a complaint to the official Cathay Pacific customer service?

Want to complain officially to the Cathay Pacific customer support team? Then, you are recommended to follow the guidelines that are mentioned in this article.

Complain via Online Feedback Form

Cathay Pacific recommends all its users to file their complaints via the feedback form. By filling this form, you could easily reach the official Cathay Pacific customer support and file your complaint. Here, you need to follow the basic measures to reach the online form and fill it:

  • On Cathay Pacific homepage, click on the Contact Us link to open the additional help.
  • Navigate to the Complaints section and choose the Submit Feedback option.
  • Select for whom you are making the feedback and select Complaint as its type.
  • Now, choose the category and narrow it by a specific topic.
  • Further, you need to provide customer information along with the contact information.
  • Give the flight information (optional) and provide the General Consent by agreeing to the terms.
  • In the end, you need to click on the Submit button and wait for Cathay Pacific Customer Service to contact you.

Complain via Letter or Fax

Apart from the Feedback form, you can also complain to the Cathay pacific customer support by way of writing a letter or sending FAX. In this method, you can contact the support with these methods:

For Hong Kong and Worldwide

Send a letter to Cathay Pacific Airways Ltd, 5/F, South Tower, 8 Scenic Road, Hong Kong International Airport, Lantau Island, Hong Kong or FAX us at (852) 25960825.

For the United States

Send a letter to Cathay Pacific Airways Ltd, 360 Post Street, Suite 300 San Francisco, CA 94108 USA.

Besides, contact Cathay Pacific Customer Service by dialing toll-free hotline 1-800-778-4838 to get in touch with the live person.


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