How Can I Talk To Air India Customer Service

Get Reliable Help From Air India Customer Service Professionals

Air India is one of the finest & reputed names in the aviation industry across the world. Its services, features, and dedicated customer services are some of the factors that makes it quite popular among passengers. If you have already made your reservations with Air India or considering booking its flight tickets, then here’s what you need to know about the airline’s custom services to make your reservations better.

Simple Ways To Connect With Air India Dedicated Customer Services

  • Via Phone

You can simply dial the Air India phone number and talk to the professionals regarding your queries, and get reliable yet instant solutions on your reservations.

  • Via Chat

The chat support services are available on the airline’s official website. Just simply enter the requested passenger’s details and then booking details and start chatting to the Air India customer service.

  • Via Email

Alternatively, if you are unable to reach out to the Air India official via the phone number, then use this email address – ecommerce@airindia.in or contactus@airindia.in, for writing to the airline regarding your reservations queries, feedback, and grievances.

Air India Customer Care Live Person: Contact by Phone

you can dial the toll-free phone number 0124-2641407 / 020-26231407 / 1860 233 1407 to contact a live representative at Air India customer care service.

Air India Phone Number USA & Canada:  1- 888 634 1407
Air India Contact Number UK: 8000 489 254
Air India Customer Service Number Australia: 613 701 98270
Air India Contact Info France: 331 874 06644
Air India Customer Support Germany: 496925511337
Air India Customer Care Singapore: 800 101 4016

Services offered by Customer Services Experts On Air India

The Air India customer service professionals can help you with the following things:

What are the Benefits and Services Provided in Air India?

  • Business & Leisure TravelerAir India has very Spacious cabins & plush seats and also has Delectable entrees along with the wine. It provides all the customers an exclusive check-in facility as well as a Lounge facility
  •  Economy class service- all the passengers in the economy class will receive complimentary Refreshments plus meals. Passengers will also have a choice of vegetarian and non-vegetarian food with the option of a hot or cold beverage.
  • In fight entertainment- Air  India has various  Movies, TV shows, music, news, and more. Air India promises premier many channels and Tv shows which make the journey interesting.

Find Air India FFP (Frequent Flyer Programme) Email Addresses

For General Queries: flyingreturn.base@airindia.in
For Missing Miles / Retro Credit on AI: airindia.retros@airindia.in
For Missing Miles / Retro credit on Star Partners: star.retros@airindia.in
For Silver Edge Members: silver.edge@airindia.in
For Golden Edge Members: golden.edge@airindia.in
For Maharajah Club Members: maharajah.club@airindia.in

Get Complete Information About Air India Check-in Policy

Traveling by air can sometimes be tiring but when you travel by Air India half of your job becomes easy for you. The airline offers you many services that let you access hassle-free traveling. From flight reservations to check-in, everything can be done online. Besides, if you want to check-in for your Air India flights, you must know the Air India check-in policy before you proceed. So, go through the given points:

  • When you want to check-in for your flight, you must have all the necessary documents such as tickets, photo IDs, or any relevant concessionary fare IDs that might be needed to present at the airport.
  • Also, you can check-in for your flights online through the website of Air India and select your seats also, can get the boarding pass.
  • The check-in begins 2 hours before the departure of the flight and the check-in counter at the airport gets closed 45 minutes before the departure for all travel classes.
  • Also, for all the domestic flights operating from the international terminals, the check-in counter gets closed before 60 minutes of the flight departure for all travel classes.
  • You can also check-in at the airport through check-in kiosks and can get your boarding pass from the kiosk machine.
  • Besides, you must be sure that you arrive at the right terminal of departure or arrival and you're also advised to reach the airport sufficiently in advance before the departure to avoid any kind of hassle.

Above all, to know more about the Air India check-in policy, you can contact the customer service or the ground staff / in-flight staff when you see any trouble. The representatives will help you thoroughly to make your travel comfortable and they're just one call away, dial the phone number anytime to get help

Air India Baggage Policy: Baggage Help

If you are traveling by the Air India airline and skeptical regarding how much luggage to carry then follow this article. You can check the different baggage rules for the different classes. Tap below for the detailed information. 

If you are traveling by Air India then follow the below-given baggage rules for different types of bags.

Handbags Rules

  • You can carry one handbag in every cabin. The weight of the handbag should not be more than 8 kgs.
  • Also, there is a significant size of the bag which is 55 by 35 by 22 cms for the Boeing and airbus types of aircraft.
  • Keep in mind that the above updates are applicable from November 2019 and if you carry a bag weighing more than 8 kgs then you would be charged.

Checked Baggage Allowances

Apart from the handbags that people mostly carry inside the cabin, other bigger bags are being checked on the counter and kept in storage. The air India baggage allowance in every flight is quite different. You can check the details and decide accordingly.

  • First-class 40 kg
  • Business-class 35 kgs
  • Economy cabin 25 kgs
  • Infant bags 10 kgs
  • Alliance flights 10-15 kgs

Excess Baggage

  • Other than the checked bags, if you are carrying some extra luggage then you have to pay for it.
  • If you are carrying one extra bag then the standard charge is Rs 600 plus GST in domestic flights.
  • The charges for international flights would depend upon the current value of USD.

Special Bags

  • Suppose if you are a sports person or an artist and carrying special bags having sports gear and music instruments then there are different charges for them.
  • The extra baggage and charges will be calculated on the airport check-in counter after weighing the bags.
  • You would be allowed to carry golf, skiing, angling kits, and cartridges under special permissions.

Air India In-flight Entertainment and In-flight Experience Services

Traveling with airlines can sometimes turn out to be disappointing because of its services. So, if you want to avoid such an issue then you must know about what services are offered by your travel companion. Also, if you have chosen Air India as your travel companion and want to know about its in-flight entertainment and services then you may read the following article to get an idea of its services. 

Making Your Journey Comfortable And Hassle-Free with Air India In-flight Entertainment

  • For the passengers who have long haul journeys, they are provided with in-flight entertainment that is customizable. 
  • Some of the services are in-flight entertainment which includes the latest promotional movies, videos, various channels that you like. Passengers are offered a large variety of programs for their entertainment. 
  • Air India also takes care of passengers’ refreshments hence offers complimentary meals and beverage services. They are offered with variety and distinct flavors and have covered every Indian meal showcasing the cultural heritage of India. 
  • The flight attendants give warm welcome and are at their services with all the friendly nature and satisfy their needs when traveling. 
  • When talking about Air India In-flight entertainment, you will never be disappointed by its services as they aim to give you a home-like feeling even miles above your home. 

After getting an idea about the services rendered by Air India you can be relaxed and prefer traveling with the airlines. To get to know its services closely you need to get the reservations done. In case of any query, you can contact its customer service as well. 

Get Assistance Via Dial-A Ticket and Dial-A Packages

  • Dial-A-Ticket: This is a platform which has been created for passengers to impart ticket related information by the experts. The assistance is rendered over the phone and is the one-stop platform for all your ticketing needs and information. With the help of this platform, you can book and pay for your Air India ticket and the details are emailed to you over the email. This service is available for domestic travel and the assistance is rendered from Air India Call center. 
  • Dial-A-Package: This is the platform for passengers who wish to book holiday packages with Air India over the phone. Active 24/7, on the toll-free number 1860 233 1407 you can contact any time to get an idea of expenses and the latest holiday packages by Air India. 

Reservations Help: Air India

Online Booking:

Passengers may find online booking as another platform to book their reservations. And they can choose www.airindia.in as the booking website. When booking online, you can book for up to 9 passengers including adults and children. For the payment, you can use your credit cards and shall be assured about the privacy for your payment details. The online booking help desk is open from Monday to Saturday and can be contacted on the number 011-2462 4074/ 011- 2462 4075 or drop an email on ecommerce@airindia.in

Mobile Bookings:

Air India is helpful for its passengers. Hence it has provided a quick, easy, and convenient booking option with the help of the Air India Mobile application. 

Get Pets Assistance and Information

Domestic Pet Services

  • Air India allows small domestic pets such as dogs, cats, and birds that have valid health and rabies vaccination certificates. They can travel as cargo or in the cabin based on the carriage dimensions. 
  • The pet must be carried in a soft ventilated carrier so that he can see, move, and breathe easily. The weight of the pet including the carrier should not exceed 5 Kg for carriage in the cabin. While the pets larger in size will be taken in cargo hold upon the permission of the flight commander.
  • On each flight, Air India allows 2 pets, and the passengers accompanying such pets seated in the last row of the cabin. 

International Pet Services

  • As mentioned in the above details of carrying the pet, all the domesticated pets when properly vaccinated and have all the permissions to travel will be allowed to travel along with the carriage. The owner should carry other documents like countries of entry and exit, with the advance agreement of the carrier, and the carriage will be accepted subject to the carrier’s regulations. 
  • The charges of accompanying pets will be the same as the normal excess baggage charges and animals and containers are not allowed for the free baggage pooling.
  • However, if any pet like a dog is trained to lead the blind passenger, then he is allowed free of charge provided the details should be medically established. 

So, with the help of the information on Air India, you get an idea of how to make your travel convenient and hassle-free. For any further assistance, passengers can contact the Air India phone number or take the help of the platforms stated above. 

Important FAQs Regarding Customer Services On Air India

Q1. How can I chat with Air India?

You can use the online chat support option from Air India’s support page or dial on the Air India customer service.

Q2. How do I check flight status?

The Flight Status option from the Manage Your trip can help you to know about your flight’s current status.

Q3. How can I call Air India from India?

You can dial the Air India phone number and reach out to the customer service professionals.

Q4. Do Air India flights get Cancelled?

Due to the current situation of the COVID pandemic, the flight may get canceled on Air India depending on the government’s guidelines update.

Q5. How can I reschedule my Air India flight?

You can use the Manage Your trip online portal to reschedule your flight tickets on Air India.

Q6. How do I send an email to Air India?

You can write to Air India at ecommerce@airindia.in or contactus@airindia.in email addresses.

Q7. Is Air India customer service 24 7?

Yes, you can the dedicated contact customer services representatives on Air India 24*7 regarding your queries.

Moreover, if you wish to connect with the airline’s representatives quickly, then the Air India phone number is the best option for you.


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