Air India Cancellation Policy: Ticket Charges and Refund

Air India Cancellation Policy and Ticket Refund: A Complete Guide

Air India is a major airline of India, which serves its passengers with all the facilities required for a comfortable trip. If your travel plan has changed and you wish to cancel your Air India booking, it can be easily done according to the cancellation policy of the airline. 

Cancellation Policy of Air India

For the cancellation of booking with Air India, you need to follow its terms and rules. The conditions of Air India cancellation policy are as follows:

  • The cancellation of a booking must be done at least 12 hours before the scheduled departure of the flight.
  • If the ticket is partially used, you cannot cancel it online. You will have to contact customer support.
  • If multiple passengers are booked on the same itinerary, all will be cancelled at once. In this case, you need to rebook the ticket.
  • The cancellation charges are calculated according to the fare rules of Air India. 
  • After the cancellation of the ticket, you can check for the eligibility and accordingly apply for the refund.

How to cancel Air India Booking?

  • Go to the homepage of the Air India website.
  • Click on the Manage Booking option to proceed with the Air India cancellation.
  • Enter the last name along with booking reference code or ticket number, provided on the itinerary.
  • With these details, the ticket is retrieved and you can cancel it.
  • The cancellation might involve charges.
  • So, you have to pay the charges and then the cancellation is processed.

Like any other airline, Air India also allows a passenger to make changes or cancellations within 24 hours of booking, without paying any charges.

Air India Refund Policy Guide

Here are the important points of Air India refund policy:

  • The refund amount varies according to the fare type of the ticket.
  • You can apply for an online refund through the website.
  • The refund amount is issued by the ticketing office only.
  • If any ticket is booked offline or through a travel agent, the refund will be processed by the same mode.

To check the status of the refund in the Air India, you can directly apply for the refund in manage booking and check for the status in the same section.

Frequently Asked Questions

Can I Reschedule My Air India Flight?

Yes, you can change or reschedule your Air India flight booking if your flight is eligible. You can go to the "My Booking" section to reschedule your flight tickets. Using the booking reference and last name, you can reschedule your bookings without any hassle. Moreover, you need to pay the applicable charges to change a flight ticket.

How Long Does Air India Take to Refund?

When circumstances are normal, the refund usually gets processed immediately right after the acceptance. But there are times when you may face some delay due to credit card bank transfer and all; you will get the amount within 20 working days. Also, you can request a refund either from the website or by contacting the support team.

What Is the Cancellation Fee for Air India Ticket?

The cancellation fee on Air India depends upon several factors like flight class, RBD (Reservation Booking Designator). For first-class flight bookings and business class, you may require paying a 12% (GST) re-issuance amount, wherever applicable. On the other hand, you may require paying a 5% (GST) re-issuance amount, wherever applicable. To get more details, contact Air India phone number.

How Do I Know If My Air India Ticket Is Refundable?

While making reservations on the website, you can choose the option of a refundable flight ticket to your destination. Also, in the confirmation email, you may get the details about your booking. Above all, you can dial the customer service phone number to get all details about your flight bookings.

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