Air India Cancellation Policy

Air India Cancellation Policy and Ticket Refund: A Complete Guide

Air India is a major airline of India, which serves its passengers with all the facilities required for a comfortable trip. If your travel plan has changed and you wish to cancel your Air India booking, it can be easily done according to the cancellation policy of the airline. 

Cancellation Policy of Air India

For the cancellation of booking with Air India, you need to follow its terms and rules. The conditions of Air India cancellation policy are as follows:

  • The cancellation of a booking must be done at least 12 hours before the scheduled departure of the flight.
  • If the ticket is partially used, you cannot cancel it online. You will have to contact customer support.
  • If multiple passengers are booked on the same itinerary, all will be cancelled at once. In this case, you need to rebook the ticket.
  • The cancellation charges are calculated according to the fare rules of Air India. 
  • After the cancellation of the ticket, you can check for the eligibility and accordingly apply for the refund.

How to cancel Air India Booking?

  • Go to the homepage of the Air India website.
  • Click on the Manage Booking option to proceed with the Air India cancellation.
  • Enter the last name along with booking reference code or ticket number, provided on the itinerary.
  • With these details, the ticket is retrieved and you can cancel it.
  • The cancellation might involve charges.
  • So, you have to pay the charges and then the cancellation is processed.

Like any other airline, Air India also allows a passenger to make changes or cancellations within 24 hours of booking, without paying any charges.

Air India Refund Policy Guide

Here are the important points of Air India refund policy:

  • The refund amount varies according to the fare type of the ticket.
  • You can apply for an online refund through the website.
  • The refund amount is issued by the ticketing office only.
  • If any ticket is booked offline or through a travel agent, the refund will be processed by the same mode.

To check the status of the refund in the Air India, you can directly apply for the refund in manage booking and check for the status in the same section.

Frequently Asked Questions

Q1. How to apply for a refund?

You can apply for a refund before the expiration of the ticket, which is according to its validity.

Q2. How much time will it take to refund?

Mostly, it is processed immediately, but in the case of bank transfers, it might take up to 20 days.

Q3. How can I rebook or cancel the online bookings?

You can use the Manage Booking section on the website.

Q4. If my flight was downgraded, can I apply for the refund?

You can apply for the refund in case of an involuntary downgrade.

Q5. My family member is ill, can I apply for a refund?

Yes, you can claim a refund.

Q6. If I have a past date travel ticket, is the refund possible?

Yes, within one year of issuance of the ticket.

Q7. I used a part of the ticket, am I entitled for the refund?

Yes, but according to the fare rules of the airline.

Q8. Can I change my booking details?

Yes, you can either do it online or by contacting customer support.

Q9. What is fare condition in Air India?

All tickets have fare conditions and vary according to the price of the ticket.


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