Heathrow Airport Customer Service Assistance

Heathrow airport is also known as London Heathrow (LHR) is the largest and busiest airport in the U.K. It is the seventh world's busiest airport in Europe. It is located in Hillington; it has two runways and 4 terminal buildings. It is the main hub of British airways. It has won the International airport review award in 2017 because of its security.

How do I contact Heathrow Airport?

Heathrow airport has multiple ways to contact. You can contact them while planning your trip, in case you are stuck at the airport or at the time of travel also. Some of the ways to contact Heathrow are as below:-

And if you have any query related to your check-in, lost baggage, flight delay ad cancellation you can connect them using Arline contact numbers. You can get these numbers from their official website.

These are some of the ways to Contact Heathrow Airport.

How do I make a complaint to Heathrow?

Though Heathrow offers one of the best services, so you hardly need to complain about it, but still, if there is something you can complain about Heathrow using the following ways.

Complaint during journey

If you have any complaints during your journey, you can directly contact Heathrow team members. They will assist at the same time. Team Heathrow are the first point to contact while you are travelling.

Register complain via the online feedback form

Another way to register your complaint is you can download the feedback form online. To use it first go to the Heathrow page, go to the feedback page, download your feedback form, fill in all the relevant details and confirming the area of service you need help for. Once you will submit your feedback form. You will be soon contacted by the Airline feedback handling team. It is one of the best ways to register your complaint to London Heathrow airline.

Complaint via email

You can also email your complaint, by sending a mail to Feeedback@heathrow.com.once you register your complaint via their email; you will get an automated response to acknowledge your mail, which will be further taken care of, by a person.

Complain via post

You can also send your complaint to the postal address of Heathrow. It will be more time taking than other ways of complaining.

Via social media

Due to social media has a great impact, you can also complain about using Heathrow social media links. You can find the social media link on its official website.

Is Heathrow open 24 hours?

Being the busiest airport, flights depart and arrive from all over the world 24*7. Therefore to cater for incoming and departing international and domestic passengers the airport operates 24*7. However, some areas that are not in use may be closed at night e.g. coffee shops, ATMs, gates, terminals, etc. So in case if you are arriving late at night you may find some segments of the airport is closed.

Though sleeping facilities are available of Heathrow at Terminal 4 and 5 with dedicated sleeping cabins. An active WIFI network and charging facility are available 24*7. But we should also note that after the world is taken back by covid, the facilities at Heathrow are reduced to minimal and overnight stays may be subjected to availability at the airport. Most of the airline's lounges are currently not fully operational and will fully open up once the covid situation gets better.

How early do I need to be at Heathrow International Airport?

There is no specific time, but you can follow its normal guideline. Mostly check-in time always varies but it is advised that you always reach 3 hours before in intercontinental and EL-AL flights and 2 hours before for European flights also make sure that you have all your documents like passport, id, flight booking confirmation, covid results, handy so that it doesn't cause any delay. It's always in our hand to keep some buffer so that you don't need to face any unexpected hassle.

What is the internal emergency contact number at Heathrow Airport?

Heathrow provides an internal emergency service for those who need medical care. When you are at an airport and need medical emergency service you can dial its internal emergency contact number that is 222 or also can lift the red phone.

Heathrow airport accessibility and mobility assistance

Heathrow always there for you whether you are planning to travel, or need help at the airport. It is there to assist you.

You can get a lot of information related to getting into an airport or need help related with your parking, buses, coaches, etc. There are different assistance help points for those who have a disability or mobility difficulties. You can get help by assistance help point at different locations. You can also call the team on the direct number available on the different terminals to arrange support for your vehicle. Apart from this, you can also contact to special assistance area located inside the terminals.

For people with an impairment or any additional requirement. You can directly call on 44(0)2087572700(for 2, 3, 4 terminal) and 44(0)2082836415 (for terminal 5).you are given special assistance also on each terminal else you can send a mail to special_assistance@heathrow.com.

If you have someone with autism or dementia, you can also get special care by waring Sunflower Lanyard. You can take your lanyard from all terminal assistant desks at Heathrow. They are mostly located before security. Assistance dogs are also specially trained to help disable persons and meet the membership criteria of ADI.

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