Lufthansa Customer Service Chatbot "Elisa": Get 24/7 Assistance

When it comes to traveling, people prefer air transport over other modes of transport. After all, traveling via plane is more convenient and comfortable, and it also takes less time to deliver people to their destination. 

By offering flight discounts and flexible flight policies, airlines have been making air travel easier. Airlines also believe in providing satisfactory customer service. Customers have always been a priority for all airlines. Different airlines have different ways of providing services to their customers. 

One such airline which is known for its commendable customer service is Lufthansa. This airline has got every way to provide service to its customers. You can opt the way that suits you the best. So, if you are confused about whether there is Lufthansa live chat option available or not, then you may clear out your confusion. Lufthansa does provide the option of live chat. Continue reading to know the further details of the live chat option. 

Can I Live Chat with Lufthansa?

Yes, Lufthansa offers the option of live chat as a way to contact it or dial +1 800 - 645 38 80 for instant help. Follow the below-mentioned steps to reach the live chat box of Lufthansa. 

  1. Visit Lufthansa official website 
  2. After reaching the homepage, scroll down and reach the bottom of the page. 
  3. You will see the section of “Customer Services”. Click on the option of “Help & Contact” from there. 
  4. When you reach the help page of Lufthansa, you will get a pop-up chatbox. The virtual agent who will chat with you is named “Elisa”.
  5. Click on the “Start Chat” button. After that, your chat will get started and you will get a list of topics you can choose the topic of help from. 
  6. Choose the topic and you will keep getting the solutions for your issue or query. 

How to call Lufthansa from the USA? 

If you are a living resident of the USA and you want to contact Lufthansa, then all you need to do is-

  1. Search “Lufthansa customer service the USA” on your web browser. 
  2. You will reach the help page of Lufthansa, and there you will get the office address of Lufthansa and the Phone number 1(800) 645-3880 on which you can call the customer support representatives. 

How to get through Lufthansa?

In case you find any difficulty in anything related to Lufthansa, you can contact Lufthansa customer service. Follow the below-mentioned steps to reach out to Lufthansa. 

  1. Go to the official website of Lufthansa. 
  2. Go to the bottom section of the page, then choose the option of “Help & Contact” from the “Customer Services” section. 
  3. After reaching the help page of Lufthansa, you can choose the topic you need help on to get online assistance.
  4. Alternatively, you can also choose to call on the helpline number provided by Lufthansa for various regions. Click on the option of “Questions about your upcoming trip”, and then choose the region you want to talk in and you will get the helpline number of that region.

How do I send an email to Lufthansa Representative?

  1. Send an email to Lufthansa on its official email ID-
  2. Once you send the email, wait for 2-3 days for a response. 

So, you may choose any of the above-mentioned ways to contact Lufthansa customer service. You will be provided with a prompt option and satisfactory customer service at Lufthansa. 

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